Customer Service Executive

1 week ago

Johannesburg, South Africa Clearstate Pte. Ltd Full time

**Introduction**:
As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing high quality, actionable intelligence to the public and private sector, assessing issues that impact the businesses in more than two hundred countries.

To provide a first class service to prospects and clients, ensuring all communications are handled professionally, within agreed timescales and to standards set by the company we are seeking a Customer Service Executive. Responsibilities will include improving the commercial performance of the EIU’s online store. This will include facilitating the renewal and new business sales to the EIU store, identifying opportunities through up-sells, conversion of pro forma orders and on-boarding new clients.

**Accountabilities**:
**How you will contribute**:

- Responding to all enquiries, timely and effectively and resolution of queries
- Prepare standard and non-standard correspondence
- Processing orders using relevant databases
- Updating and maintaining customer records - CRM & databases
- General administration and ad hoc duties to support the team
- Flexibility to assist within other departments should the need arise
- Promote new and renewal store orders
- Contact lapsed clients over possible winback opportunities on The EIU Store
- Support print customers conversion to on-line equivalent services
- Provide analysis to marketing and commercial team in regards to response rate, pipeline etc
- Liaise with finance/legal and tax teams regarding official documentation
- To support print dispatch fulfilment
- Gaining product knowledge in order to service, promote and cross sell EIU products across all media
- Building and retaining excellent relationships with internal teams, including the digital, Sales, Marketing and Editorial teams

**Experience, skills and professional attributes**:
**The ideal skillls for this role are**:

- GCSE level or higher education
- Producing own correspondence with brand and tone considerations
- Sales experience in similar e-commerce and B2B environment
- Good communications skills - verbal and written and fluency in English
- Processes and procedures involved with customer service
- Good organisation, time management and prioritization skills
- Commercial customer focus with a strong attention to detail and problem-solving skills
- Ability to develop innovative & creative solutions with a proactive mindset
- Proficient in Word & Excel, familiarity with G-Suite tools and familiarity with CRM sales systems and IDE databases
- Strong Customer Focus, a team Player committed to \quality
- A determination to succeed with a flexible approach to Change

  • IT Customer Service Analyst

    Found in: Talent ZA C2 - 1 week ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    Cool Ideas, leading ISP in Rosebank Johannesburg requires an IT Customer Service Analyst  to join our teamJob Functions: Logging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workProvide follow up supportExperience and Knowledge...

  • Fleet Sales Executive

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Fleet Sales Executive - Midrand Fleet company is seeking to employ a sales executive to join their well-established team Your main responsibility will be to (but not limited to):Service existing client baseSource new businessQuotations to clientsProvide excellent customer service at all times The successful candidate will haveGrade 12Valid SA drivers license...

  • Senior Sales Executive

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria: Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Proven sales track recordNot reluctant to...

  • Junior Sales Executive – Sandton

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all truck rental requirements. They are looking for a Junior Sales Executive to join their dynamic team. Criteria Self-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Not reluctant to cold calling and being on...

  • Customer Success Executive

    3 days ago

    Johannesburg, South Africa Cisco Systems Full time

    The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to software subscription,...

  • Customer Service Agent

    4 days ago

    Johannesburg, South Africa Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...

  • Customer Services Supervisor

    6 days ago

    Johannesburg, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a Degree in Business / Supply Chain Management or related. - An MBA degree will be an added advantage. - Minimum 3 years experience in managing a team is essential - Minimum 5 years operational experience in Customer Service, Commercial, Logistics, Supply Chain and Administration will be required - Strong...

  • Vp Customer Service Ssa

    2 days ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Client Services Executive

    5 days ago

    Johannesburg, South Africa Tree of New Beginnings Full time

    Our client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...

  • Customer Service Manager

    2 days ago

    Johannesburg, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our Software as a Service Client is looking for an experienced Customer Service Manager to join their team on a hybrid basis. **Duties & Responsibilities** Build strong relationships with our clients to understand their needs and ensure their success with software products. Serve as the main point of contact and liaison between clients...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa IDEMIA Full time

    IDEMIA’s job vacancy, Career and Recruitment Job title : Customer Service Representative jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose This role executes the customer contract, works internally and externally to maximize customer satisfaction through...

  • Customer Service Manager

    4 days ago

    Johannesburg, South Africa Trek Bikes Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

  • Customer Service Specialist

    3 days ago

    Johannesburg, South Africa Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will...

  • Sales Executive – Midrand Logistics

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    National Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Midrand Branch Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets. Structured weekly call planner and call reporting detailing progress with new business development.Retain and...

  • Customer Services

    4 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71201 **Job Type** - Temp Contract **Job Title** - Customer Services **Computer Skills** - SAP,MS Office **Industry** - Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - General Commerical Duties: - Receiving order from customer or rep- - 2. The order is captured on SAP. (creating order...

  • Customer Service Associate

    Found in: Talent ZA C2 - 5 days ago

    Johannesburg, South Africa Quantanite Full time

    About Quantanite: Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients. ...

  • Customer Service Advisor

    6 days ago

    Johannesburg, South Africa Hutech Head Office Full time

    **Position: Customer Service Advisor** **Industry: Automotive** **Location: Boksburg, Gauteng** **Salary: Market related** Introduction: The Customer Service Advisor oversees all aspects of the customer interaction process in the After Sales component. **Minimum Requirements**: - Minimum of a Matric/Grade 12, a recognised tertiary qualification will be...

  • Customer Service Consultant

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Logic 360 Group Full time

    The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow up, communication, customer...

  • Customer Service Advisor

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Job DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...

  • Customer Service Host

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Our client is searching for a Customer Service Host to join their team in Johannesburg. As a Customer Service Host for our Casino & Sportsbook, you will play a pivotal role in delivering exceptional customer service to casino & sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, provide...