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Lodge General Manager

4 weeks ago

Bela Bela Limpopo, South Africa Orion Group Full time

Orion Hotels & Resorts (South Africa) (Pty) Ltd seeks a competent and experienced Lodge General Manager to join our dynamic team and our beautiful Game Lodge situated in Kromdraai, just outside Bela-Bela in the Limpopo Province._

**Core Responsibility**:
The Lodge General Manager will be responsible for the overall day-to-day management and operations of the Game Lodge, including but not limited to, guest satisfaction, stock control, staff management, putting control measures in place and cash flow management.

**Core Competencies**:

- Monitoring of all costs (must be in-line with company and industry standards)
- Management of debtors
- Implementing adequate controls to optimise operations.
- Following up on all potential sales
- Cash flow planning and management
- Coordination of current projects
- Compliance with the Standard Operating Procedures and policies of the Company
- General Maintenance of the Property, including vehicles
- Manage service levels to ensure guest satisfaction.
- Responding timeously to guest complaints and requests to ensure that all are resolved satisfactorily.
- Be visible and on the floor at all busy times.
- Staff scheduling, limiting the use of casuals and over-time.
- Carrying out disciplinary procedures, if and when necessary
- Submitting reports and providing feedback, as and when requested by Management.
- General Administration associated with the Roles.

**10 Mission Critical Success Tasks of the Lodge General Manager**:
1. Daily review & records of staff, HOD performance plus HOD one on ones
- Empirical Indicators:

- Perform a Daily Personnel audit on a minimum of 2 (two) staff files.
- Staff files in order, as per standard and all documents filed in correct space in individual personnel file.
- Signed UPDATED job description (remove old / outdated ones)
- UPDATED Code of conduct, signed.
- Updated & signed NEW Leave policy.
- UPDATED Annual leave planning.
- Records of on-the-job training recorded on file.
- Daily follow up on Performance Management of HOD’s - related to RED flagging in coaching (tracking progress)
- Daily follow up on allocated HOD task execution
- Planning for Monthly One-on-Ones with HOD’s - make appointments on a daily basis.
- One-on-one's documented and recorded in files.
- Staff rosters signed off.
- Attendance Register maintained and up to date.
- Daily task list for one-on-ones and HOD - Daily morning meeting with action points and minutes

2. Debtors Management
- Review debtors list (late and / or overdue)
- Phone & action high & late debtors together with relevant sales-person (whoever brought the Business in)
- Together with CEO decide on legal action, where appropriate

3. Creditors Management
- Review Creditors list
- Make contact and agree on payment arrangements with pressure creditors.
- Ensure all critical suppliers are paid (telephone, electricity, internet, rent, M&M fees, rates, levies)
- No Supplier accounts to be opened. Purchases are strictly COD.

4. Night Audit & Daily Banking
- Review every line item.
- Check point of sale cash ups
- Randomly interrogate lines.
- Sign off.
- All cash banked.
- Night Audit packs to be sent to Head Office before 10am daily. Accounts processes and produces monthly management account.

5. Daily review & follow up on outstanding potential sales calls, reservations
- Review Sales Rep call sheet
- Personally assist in closing deals to the value of over R30,000.00 (thirty thousand rand)

6. Daily review & response to all customer feedback / E-Guest Survey
- E-Guest / Hello Peter / Trip advisor / OTA’s - Feedback, make personal contact with unhappy clients.
- Feedback report to be sent to Head Office

7. On the floor during peak trading times (Breakfast / Lunches / Dinners / Functions / Guest interaction essential)
- Breakfast / Lunch / Dinner / Functions
- Guest interaction imperative

8. Bar Imprest system / Daily checking
- Sign off each replenishment.
- Check that Bar Imprest balances to the float.

9. Feedback & Action on site visit reports
- Daily progress log

10. Lodge General Manager’s working hours
- Lodge General Manager to work when most busy - therefore “off” times are from Sunday afternoon including Mondays - or as discussed and agreed to when quiet with CEO: Hotels Division

**Qualifications & Experience required**:

- Hotel School Qualification with at least 5 (five) years of relevant experience as a Lodge General Manager

**Special Requirements**:

- Strong Business sense
- Guest Focused
- Resilient
- Self-motivated
- Strong managerial, communication and negotiation skills
- PLEASE NOTE:_

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