Game Lodge Resident Manager, Waterberg

3 weeks ago


Bela Bela Limpopo, South Africa HotelJobs.co.za Full time

**Luxury Big5 Lodge in the Waterberg in need of a Resident Manager**
- Bachelor’s degree in Hospitality Management or a related fiels
- Min 5 yrs experience as a General Manager or Resident Manager and min 5 yrs in an F&B senior position
- Sound knowledge of hotel financials, revenue management, and budgeting.
- RSA ID and Drivers License essential
- Proven track record of successfully managing hotel operations and delivering exceptional guest experiences.
- Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in industry-specific software and systems.
- Ability to provide strategic direction and vision for the Lodge, aligning it with
company objectives.
- Oversee daily operations, including front office, housekeeping,food and beverage, Safari, Retail, Spa and maintenance.
- Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
- Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
- Ensure compliance with company policies, industry regulations,and health and safety standards.
- Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty.
- Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
- Analyse financial reports, control costs, and prepare budgets to achieve financial targets.
- Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and be able to make informed decisions based on this.



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