Lodge Deputy General Manager

3 weeks ago


BelaBela, South Africa Hotel Recruiters Full time

Well established, upmarket Lodge situated in the Bela Bela Warmbaths region.

The Role

Key Performance:

  • Provide strategic direction and vision for the Resort, aligning it with company objectives.
  • Oversee daily operations, including front office, housekeeping, food and beverage, Safari, Entertainment, and maintenance.
  • Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.
  • Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.
  • Ensure compliance with company policies, industry regulations, and health and safety standards.
  • Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Timeshare’s reputation and drive customer loyalty.
  • Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.
  • Analyse financial reports, control costs, and prepare budgets to achieve financial targets.

Ideal Profile

  • You have a Hotel Management Diploma
  • SA Citizen with Clear Criminal & Credit ITC records
  • You have at least 5 years experience including solid experience in a similar role within Hospitality, Leisure, Travel.
  • You are a seasoned leader with strong experience in managing P&Ls and driving growth within organisations.
  • You have working knowledge of Deputy Lodge Management, Staff management, Financial Reporting and Budgeting, Hotel industry-specific software and systems knowledge, Strong Hotel Front Office Management, Excellent communication, interpersonal, and problem-solving skills and Skills to help Manage daily operations, including front office, housekeeping, food and beverage, Safari, Entertainment, and maintenance
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong mentor and coach who builds high performing teams
  • Minimum of 5 years of experience as Assistant General Manager or Resident Manager, with at least 5 years in a leadership role in Front Office.
  • Proven track record of successfully managing timeshare operations and delivering exceptional guest experiences.
  • Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Sound knowledge of hotel or lodge financials, revenue management, and budgeting.
  • Proficient in industry-specific software and systems.
  • Hospitality diploma or bachelor’s degree in hospitality management or a related field.

What's on Offer?

  • A role that offers a breadth of learning opportunities
  • Join a well known brand within Hospitality
  • Work alongside & learn from best in class talent


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