Lodge Resident Manager
4 months ago
As the Resident Manager, you will be responsible for overseeing all aspects of the operations with a hands-on approach and ensuring the highest standards of quality and service are maintained. You will lead a dedicated team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction. Your exceptional leadership skills, business acumen, and customer-focused approach will be crucial in achieving our goals and maintaining its reputation as a premier destination. - Provide strategic direction and vision for the Lodge, aligning it with company objectives. - Oversee daily operations, including front office, housekeeping, food and beverage, Safari, Retail, Spa and maintenance. - Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability. - Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback. - Ensure compliance with company policies, industry regulations, and health and safety standards. - Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty. - Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests. - Analyse financial reports, control costs, and prepare budgets to achieve financial targets.
REQUIREMENTS - Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.
- **Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage. - Proven track record of successfully managing hotel operations and delivering exceptional guest experiences. - Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals. - Excellent communication, interpersonal, and problem-solving skills. - Sound knowledge of hotel financials, revenue management, and budgeting. - Proficient in industry-specific software and systems. - Bachelor’s degree in hospitality management or a related field (preferred).
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