Assistant Lodge Management Couple

7 months ago

Bela Bela Limpopo, South Africa HotelJobs.co.za Full time

**Key Responsibilities**:
**Management Duties**:

- ** Guest Services**:

- Welcome guests upon arrival and ensure their comfort throughout their stay.
- Address guest inquiries, requests, and concerns in a timely and professional manner.
- Coordinate special arrangements and activities for guests, such as game drives, bush walks, and cultural experiences.
- ** Staff Supervision**:

- Provide guidance and support to lodge staff, including housekeeping, kitchen, and maintenance teams.
- Assist in training new employees and conducting regular performance evaluations.
- Foster a positive work environment that encourages teamwork, professionalism, and excellence.
- ** Operational Support**:

- Assist the Lodge Manager in overseeing daily lodge operations, including front desk activities, housekeeping, and maintenance.
- Monitor inventory levels and assist with procurement of supplies and equipment as needed.
- Ensure adherence to health and safety standards throughout the lodge premises.
- ** Guest Relations**:

- Build strong relationships with guests and anticipate their needs to enhance their overall experience.
- Solicit feedback from guests and address any issues or concerns to ensure guest satisfaction.
- Implement strategies to improve guest loyalty and promote repeat visits.

**Administrative Duties**:

- ** Reservations and Bookkeeping**:

- Manage lodge reservations, including booking confirmations, cancellations, and modifications.
- Maintain accurate guest records and billing information.
- Assist in budgeting and financial reporting as directed by management.
- ** Office Management**:

- Maintain office supplies and equipment in good working condition.
- Assist with record-keeping and data entry tasks as needed.

**Qualifications and Skills**:

- Previous experience in hospitality management, preferably in a lodge or hotel environment.
- Strong leadership and communication skills, with the ability to effectively manage a diverse team.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Knowledge of reservation systems and basic accounting principles.
- Flexibility to work irregular hours, including evenings, weekends, and holidays.
- Passion for wildlife and conservation is desirable but not essential.
- Must be legally eligible to work in the country where the lodge is located.

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