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Data Center Technician-capetown Data Center

1 month ago

Cape Town, South Africa Tek Infotree Sdn Bhd Full time

**About the Role**:
**What you’ll do**:
Hardware Troubleshooting Related Skills
- Great server hardware knowledge with a deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine the root cause.
- Assist in conducting failure analysis on-field issues until the root cause is determined based on:

- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:

- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real-time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Company is maintaining customer SLA.
- Utilize Linux and Windows Command-Line to troubleshoot hardware.
- Physical Network Set-Up
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Making, cleaning, or running cables
- Cable management (labeling, dressing, and unintrusive)
- Assist network admins in setting up switches.
- Confirming connections both visually and virtually
- Cable tracing
- Port map updates
- Communication, Foundational Skills, and Competencies
- Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.
- Daily status updates
- Define, develop, and implement external and internal customer initiatives.
- Proactively support field sustaining activities by
- Developing SOPs, Knowledge articles, & guides
- Conduct training on new issues/resolutions, new technical processes & new tools.
- Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and the company.
- Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.
- Pre and post-work follow-up for projects.

**What You’ll Bring**:

- 2 - 4+ years of related work experience as a data center technician

High school diploma
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Ability to work autonomously and within a local or geographically dispersed team environment.Preferred:

- 2+ years experience
- CCNA certification
- MCP/MSCE certification
- Scripting experience: Powershell/ Python/ Bash

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: R28 000,00 - R35 800,00 per month

Application Question(s):

- What is your last drawn salary & expected salary?

**Experience**:

- physical network set up: 2 years (required)
- Cable management (labeling, dressing & unintrusive): 2 years (required)
- Data Center: 2 years (required)
- hardware and software troubleshooting: 3 years (required)

**Language**:

- English (required)
- African language (preferred)

License/Certification:

- CCNA certification (required)