Technical Manager

2 weeks ago

Pretoria, South Africa RCL FOODS Careers Full time

RCL Foods is currently seeking a Technical Manager to join our Milling Business Unit. The role will be based at our Pretoria West Mill and report to the Technical and Quality Executive.

RCL Foods entrusts the Technical Manager to provide technical support and leadership for the front-end milling team to deliver the future business model, improve alignment between the Milling Business Unit and Customer requirements and raise the operational excellence for Supreme customers. The role will continue to evolve as the various key deliverables mentioned are developed and executed.

**Duties & Responsibilities**:
Milling Technical Capabilities (30%)
- Develop technical capabilities within the front-end technical team
- Develop the RCL’s Technical capability and skills strategy
- Identify required skill sets, evaluate against current skills and execute the development plan and tools
- Implement and measure effectiveness of technical team
- Support National and Regional Technical team

Customer technical support (50%)
- Assist with R&D on the Supreme brand for In-Store (SC, PnP, Spar & Others).
- Support channel teams with technical issues and develop relationships with key customer stakeholders
- Development of bespoke premixes for Instore retail.
- Develop innovation funnel with key retailers
- Lead and support Channel Customer teams technically in the Industrial channel and QSR Channels
- Lead the technical agenda for these channels and develop the required technical skills within the team
- Customer support regarding technical / quality problems and trouble shooting at plant level - customer operational excellence
- Assist in developing speciality flours and forward integration projects
- Assist in retaining and gaining customers in the industrial channel by adding technical value
- Partner with Marketing to develop and execute a CRM programme to build the Supreme Brand
- Lead and support the innovation programme for key strategic customer and Supreme branded products

FoodSolutions and Industrial Customer Quality (10%)
- Review current operational systems and identify improvements, develop new system and execute
- Oversight on all FoodSolutions quality issues and operational excellence

Projects (10%)
- Provide support to Technical exec and/or lead for Milling innovation and capability projects (forward integration / innovation capex and execution / product improvement initiatives - both production)

**Minimum Requirements**:

- Relevant qualification: Degree in Food Science, Food Technology or Biochemistry
- Extensive knowledge of plant bakeries and related products.
- Understanding of R&D processes
- Customer relationship skill set
- Translation of customer request into production solutions
- Strong fault-finding abilities

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