Client Solutions Manager, Performance

3 months ago

Johannesburg, South Africa TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo?
Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a fast pace work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

**Responsibilities**:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

**Qualifications**:
**Minimum Qualifications**:

- Experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- Experience working with performance clients with clear KPIs is perferred such as retail, telco, banking
- Proficient in English

**Preferred Qualifications**:

- Proactive attitude with excellent project management, organizational, and analytical skills
- Ability to travel domestically and internationally as needed
- Agency experience is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Client Solutions Manager, Performance

    2 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo Why Join Us Creation is the core of Tik Tok's...

  • Client Solutions Manager

    6 months ago

    Johannesburg, South Africa Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Client Retail Implant Managed People Solutions

    4 months ago

    Johannesburg, South Africa Managed People Solutions Full time

    Are you passionate about the liquor industry and looking for an exciting opportunity? **Managed People Solutions **is currently seeking a result-driven and energetic **Client Retail Implant **to join our team in a national role. **Responsibilities includes**: - Regularly checks and tracks inventory levels by store(s) to ensure optimal stock availability. -...

  • Asset Performance Manager

    6 months ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 65754**Date Posted**: Posted 3 hours ago**Location**: Johannesburg**Job Title**: ASSET PERFORMANCE MANAGER - JOHANNESBURG - GAUTENG A Manager leads and manages a strategic large project independently and supervises all workstreams of the project. The position holder will be working under the supervision of the Principal/Head of Practice, to set...

  • Senior Client Solutions Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Overview:We are seeking a highly skilled Senior Client Solutions Manager to join our team at Capital Recruit. This is an excellent opportunity for someone with a passion for delivering exceptional customer experiences and driving business growth.Responsibilities:Client Relationship Management: Build and maintain strong relationships with existing...

  • Client Solutions Manager X

    2 months ago

    Johannesburg, South Africa Aleph Group Full time

    Are you ready to join our digital revolution journey? Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these...

  • Client Solutions Manager TikTok

    4 weeks ago

    Johannesburg, South Africa Aleph Full time

    Are you ready to join our digital revolution journey? Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these...

  • Client Solution Manager

    4 weeks ago

    Johannesburg, South Africa NielsenIQ Full time

    **Company Description** Our Managers CSMs - Act as strategic partners to our regional and local clients - Are an internal and external innovation agent. Drive change for faster reaction to changing market requirement. - Are known experts in their market (industry, products, channels etc.) External - Understands and works with the whole portfolio of...

  • Client Solutions Manager, Branding

    2 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo Why Join Us Creation is the core of TikTok's purpose....

  • Client Solutions Manager

    7 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Client Solutions Manager

    8 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Strategic Client Solutions Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Vox Telecommunications Full time

    Job OverviewVox Telecommunications seeks an experienced Strategic Client Solutions Manager to join our team. As a key account manager, you will be responsible for developing and maintaining relationships with major clients, ensuring their loyalty and satisfaction.

  • Client Director, Learning Solutions

    2 months ago

    Johannesburg, South Africa Duke Corporate Education Limited Full time

    At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. By designing and delivering best in class advisory, leadership development and change management programs, we accelerate business leaders and their teams to build for the future. We are immensely proud to be the premier...

  • Client Director, Learning Solutions

    5 months ago

    Johannesburg, South Africa Duke Corporate Education Full time

    At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. By designing and delivering best in class advisory, leadership development and change management programs, we accelerate business leaders and their teams to build for the future. We are immensely proud to be the premier...

  • Client Group Solutions Manager

    2 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Group Solutions Manager, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...

  • Cloud Enterprise Performance Management Solutions Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oracle Full time

    Unlock Your Potential in Cloud SalesWe are seeking a highly skilled and motivated Cloud Enterprise Performance Management (EPM) Sales Specialist to join our team at Oracle.About the Role:The successful candidate will be responsible for selling our cloud-based EPM solutions to prospective and existing customers. This includes managing sales through...

  • Sales Performance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    At Oxyon People Solutions, we are seeking a highly skilled Sales Performance Specialist to join our team. This role is ideal for individuals who have a proven track record of driving sales growth and revenue expansion.The successful candidate will be responsible for increasing sales, profits, and market share by identifying new business opportunities and...

  • Sales Performance Coordinator

    3 weeks ago

    Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    Job Title: Sales Performance CoordinatorWe are seeking a highly motivated Sales Performance Coordinator to join our team in Johannesburg, South Africa.About the Role:This is an exciting opportunity for a sales professional to support customer acquisition and revenue growth. As a Sales Performance Coordinator, you will be responsible for managing sales...

  • Client Solutions Manager, Branding

    2 months ago

    Johannesburg, South Africa TikTok Full time

    Responsibilities Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo Why Join Us Creation is the core of Tik Tok's...

  • Sales Performance Expert

    4 weeks ago

    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Oxyon People Solutions seeks a highly skilled Technical Sales Engineer to join our team. The ideal candidate will possess excellent sales and technical skills, as well as strong customer service abilities.About the Role:This role involves managing and streamlining sales processes to ensure efficiency and customer satisfaction. The successful candidate will...