Client Solution Manager

3 weeks ago

Johannesburg, South Africa NielsenIQ Full time

**Company Description**
Our Managers CSMs
- Act as strategic partners to our regional and local clients
- Are an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
- Are known experts in their market (industry, products, channels etc.)

External
- Understands and works with the whole portfolio of POS-related data with the client (gfknewron
- market, preferably predict and/or consumer as well) and is the central point of contact
- Ensures effective and efficient client training and onboarding of new customers.
- Educates customers about the most relevant features/functionalities for their specific business needs
- Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within
- (senior) client organization by demonstrating clear ROI to client to reach our high goals
- Drives regular gfknewron usage with (senior) stakeholders in the client organization
- Finds and builds, new user base for GfK offerings
- Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of GfK data and their outcome for the clients
- Is a known market expert for several categories / industry segments
- Delivers insightful high-level presentations and actionable recommendations to our (key) clients
- Coordinates client services cross countries and categories
- Identifies leads for cross sell and upsell opportunities with the client
- Helps to improve renewal rate by demonstrating clear business outcome and value

Internal
- Certified CSM (minimum gfknewron market, preferably gfknewron consumer or predict as well)
- and knows and uses the different propositions
- Takeover of special CSM projects (e.g. creation of internal/external training content, etc.)
- Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization
- as a role model
- Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
- Collects and provides feedback to product teams on functionality, features etc. of gfknewron
- platform as well as to ops and other teams on non-platform issues to drive better client
- experience
- Collaborates with account management at the pre-sales and renewal stages, identifies sales
- leads
- Collaborates with other business unit teams to identify opportunities for strategic assignments
- Coordinates internal client services nationally and internationally
- Is consulted and responsible for its category handling (collaboration with relevant stakeholders
- Definitions, Quality, Recruitment)
- Validates / conduct QC to guarantee GfK seal of quality

In other words: You will make the difference by being the face of our company and its digital solutions
**Qualifications**
- Relevant working experience
- Excellent business understanding in durable consumer goods markets and related Retail
- Ideally 5-7 years of experience in consulting, market research, product management of durable or equivalent business units
- Excellent (country language) and very good English language skills
- Excellent presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
- We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
- Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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**Our commitment to Diversity, Equity, and Inclusion

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