RMB Production Support Analyst

2 months ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it's the magic of our people and culture that sets us apart.

As a RMB Production Support Analyst, you will liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes.

Key Responsibilities

  • Provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimise business disruption and enable business continuity.
  • Serve as a liaison between various product and client engagement teams.
  • Provide end to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
  • Troubleshoot existing integrations and providing technical support to our C&I clients.
  • Communicate product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
  • Perform full system, data integrity and user acceptance testing with technology platforms.
  • Provide technical expertise and guidance to clients' representatives and technical specialists.

Requirements

  • Have a relevant Degree
  • Have 3-5 years technical and support experience and experience of working hands-on with a variety of platform technology
  • At least two years' exposure to Foreign Exchange preferably in a Banking environment and/or related Industry knowledge
  • In-depth knowledge of SWIFT (MT and MX message formats); ISO 20022 cross-border payments and reporting (CBPR+) messages.
  • Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes.
  • An understanding of a Dealing desk which facilitates trades.
  • Knowledge of API integrations and providing technical support on the same, preferably in a Banking environment, and experience in reading log files
  • Knowledge of relevant internet and connectivity protocols.
  • Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
  • Knowledge of API's (REST) and the ability to understand JSON/XML/SQL files.
  • Expert experience in reading log files, understanding of reading traceroute and telnets.

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