Golf Administration Manager

5 months ago

Johannesburg, South Africa Country Club Johannesburg Full time

**PRIMARY ROLE**

To manage, oversee and assist with all administrative aspects of the Golf Department - (golf bookings, check-ins, queries, reports, handicaps, tournaments, committees, competitions, events, communication, staff records and marketing.

**KEY RESPONSIBILITIES**
- General management of the golf bookings, check-ins, and all things administrative for the Golf Department.
- Schedule rosters for all Golf staff for daily operations, ensuring all areas are accounted for.
- Manage the overtime and leave schedules of golf operations staff.
- Manage the day-to-day Golf bookings process:

- Checking that Club rules and policies related to bookings has been adhered to and reporting any anomalies to the Golf Director.
- Ensure that staff are trained and have current price lists and rules.
- Ensure that “exception” bookings must have Notes.
- Constantly monitor the tee sheet looking for booking exceptions to rules, problem golfers, one or 2 balls, etc. and take appropriate action to report and/or resolve.
- Ensure rates charged are correct.
- Check correct codes are used for billing of Golf Pros, Ambassadors, Staff, for green fees, range and carts.
- Ensure that No-shows and cancellation are dealt with according to club policy and recorded correctly.
- Ensure that catering numbers (based on golf bookings) are communicated to F&B Manager timeously.
- Ensure that cash-ups and Day-end processes are completed according to club policy.
- Resolve any golfer reservation, check-in or golf related queries and problems.
- Manage all Golf Groups and Golf School bookings and queries.
- Assist with Golf Check-ins and Golf Bookings at peak times or when needed.
- Assist with group reservations/corporate golf days and ensure booking requirements are communicated and actioned.
- Lead the planning and organisation of Club Golf events.
- Assist with Corporate Golf Days.
- Overseeing the Handicapping system and related reports.
- Develop and analyse golf related Reports.
- Develop a relationship with members and assist with any queries and correspondence and be responsible for general golf related communication.
- Assist the Social Media and Marketing with designing and preparing golf communication posters, and other social media content as well as golf related documents.
- Manages and oversees the planning and organising of the Golf Diary with the Golf Director.
- Assist with taking minutes at meetings when required.
- Manages and oversees everything to do with the Ladies Golf Committee and section.
- Maintaining records of the major tournaments, club events and hole in ones, including honour boards.
- Assist the Golf Director in creating and maintaining departmental procedures, ensuring these are communicated to the staff, that staff are trained, and policies are adhered to.
- Work with Management to implement strategic goals set for Golf Department and the development and improvement of the operation.
- Work with the Golf Directors to create new and innovative ways to promote golf to CCJ members and improve the golf experience for members and guests.
- Assist the Golf Director to plan the competition diary.

**QUALIFICATION**
- Matric
- Tertiary Qualification in Business Admin/Hospitality or similar is beneficial.

**PERSONAL ATTRIBUTES & SKILLS**
- Must be computer literate.
- Customer service skills required - friendly and presentable.
- Excellent communication skills (written and verbal).
- Proficient in English.
- Strong organisational-, planning and prioritization skills.
- Must be self-motivated and an initiator.
- Golf knowledge beneficial.

**MINIMUM / PREVIOUS EXPERIENCE**
- Previous experience in a similar role.
- Golf knowledge is beneficial.

**PROPERTY**

Woodmead

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your salary expectation?
- Do you have knowledge about golf?

**Education**:

- Diploma (preferred)

**Experience**:

- Administration Manager: 5 years (preferred)
- Hospitality: 5 years (preferred)

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