Customer Support Specialist

2 weeks ago


Johannesburg, South Africa Staffaro Full time

**Responsibilities**:

- Providing support and solutions to customer issues in a timely and efficient manner
- Collaborating with other team members to ensure customer satisfaction
- Building and maintaining positive relationships with clients
- Identifying customer dissatisfaction and providing feedback to the appropriate department to ensure continual improvement
- Maintaining and updating customer records accurately
- Providing suggestions to management on ways to improve the customer experience

**Requirements**:

- 2+ years of experience working in customer support
- Excellent communication skills, both written and verbal
- Ability to multitask and work under pressure
- Familiarity with Human Resources practices and concepts
- Strong problem-solving skills
- Proficient in Microsoft Office Suite and customer support software
- Bachelor's degree in Business Administration, Human Resources, Psychology, or related field preferred.


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