Sales Support Specialist
2 weeks ago
**_Industry: Manufacturing_**
**_Position: Sales Support Specialist_**
**_Location: Heriotdale, Johannesburg (Office based position)_**
**_Salary: Market related_**
**_Closing: Thursday, 15 June 2023_**
**Introduction**:
Our client is an accredited manufacturer and supplier of a full range of hardware to local and international markets for use on Steel, Timber, Aluminium and Glass doors and windows.
**Primary Purpose of the Position**:
Reporting to the Exports Manager, the role of a Sales Support Specialist is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team.
**Duties and Responsibilities**
- Working relationship with Internal Customers: Sales Operations, Design Team, Logistics, General and Regional Managers.
- External Customers: Vendors, Resellers, End-Users and Vendor Alliance Partners.
- Receive inbound customer sales inquiries and provide quotations, product/service information, and pricing details, promoting the features and benefits of the brands products/services.
- Process sales orders and arrange the dispatch and administration of products/services sold.
- Receive, manage, or escalate customer complaints.
- Ensure that the relevant quote is done on the Customer Relationship Management system.
- Manage the quote and deal registration process through to completion by liaising with the Vendor, Design team, Accounts and Logistics where required.
- Provide daily feedback to Export Manager on quotes in progress and timelines.
- Revision of quotes as required.
- Compilation and distribution of backlog reports weekly.
**Knowledge and Skills**:
- Excellent English business language skills.
- Minimum of 2 years experience in administration of quotations with various vendors.
- Knowledge of Vendor Structures.
- Proven knowledge of CRM Systems.
- Preferred : Relevant Diploma (Business/ Administration/ Customer service).
- Preferred: Technical background.
- Microsoft Excel competency : Intermediate level.
**Closing Statement**:
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