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Regulatory Support Specialist

2 months ago

Johannesburg, South Africa Santam Full time

CAREER OPPORTUNITY
Santam Specialist Business has a career opportunity for a Regulatory Administrator in our Specialist Regulatory team who will be based in Johannesburg. The Specialist Regulatory team provides support services to businesses to ensure adherence to regulatory requirements at an operational level. Role Purposes
To engage and support with various businesses within Santam Specialist Business to coordinate operational activities for the purpose of enhancing the overall risk and governance management structure. The Regulatory Administrator will support the businesses with the implementation of controls to mitigate regulatory and conduct of business risk within acceptable risk tolerance levels. In addition, the Regulatory Administrator will provide ongoing support to the businesses and Regulatory Team. Primary responsibilities

**Support Services**:
Drive the implementation of controls to enhance the overall regulatory environment within the specialist businesses and provide ongoing support;
Assist in preparation of reports for management and keep stakeholders informed of the level of compliance being achieved. i.e. Regulatory Risk Report; Conduct of Business (CoB) Reports;
Assist with identifying and resolving of regulatory incidents and issues and ensuring the business implements the appropriate process or procedures;
Support the Regulatory Specialists in their performance of assurance activities and roll-out of Group projects as part of the oversight and management function of the Specialist Regulatory team;
Supporting the change process to ensure businesses are able to evidence adherence to regulatory requirements through awareness training, project management and effective implementation strategies.

**Assurance Activities and Reviews**:
Support the Regulatory Specialists in their undertaking of assurance activities and reviews which serve to evaluate that business is conducted in adherence to regulatory requirements;
Assist the Regulatory Specialists with reviews of binder and outsource agreements in order to evaluate whether the functions and/or services are performed in compliance with the binder and/or outsource agreement;
Prepare regulatory reports for management highlighting key findings to address the potential risk of non-adherence.

**Training**:
Assist with training of management and staff within Specialist Business to enhance the regulatory risk management culture within the businesses;
Identify key training needs and arrange for a training intervention.

**Stakeholder Management**:
Maintain and develop effective relationships with key internal stakeholders;
Demonstrate leadership in Specialist Business and the greater Santam;
Remain informed of current developments in regulation and identify the areas of impact on the businesses;
Lead the businesses on a journey to improve the overall regulatory risk and governance environment. QUALIFICATIONS AND EXPERIENCE
Graduate qualification or similar qualification in business administration or management
Advance course in Excel, Word, PowerPoint
Minimum 3 years in the Non-Life Insurance Industry
At least 1 year’s relevant compliance-related experience in the financial services industry, preferably short-term insurance industry
Compliance related qualification will be an added advantage Knowledge and skills
Strong attention to deal
Problem solver
Analytical skills
Ability to work under pressure
Ability to meet strict deadlines and time management to effectively support the specialist businesses
Ability to use new technology being introduced and adapt to changes in processes.
Strong interpersonal, administration, facilitation and verbal and written communication skills
Ability to work appropriately with sensitive and confidential information
Ability to manage projects and provide regular feedback to stakeholders
Demonstrate passion and commitment for excellence
MS office proficient
Approachable and customer/ service-orientated
COMPETENCIES
Relevant technical expertise
Resourcefulness
Being resilient
Relationship building skills
Analytical
Plans and aligns
Attention to detail
Flexibility and adaptability
Communication ABOUT THE COMPANY
Santam is the leading non-life insurer in South Africa. Along with its subsidiaries, the business transacts all classes of non-life insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.

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