Operations Manager

3 weeks ago

Stellenbosch, South Africa M3 Human Capital Management Full time

Our client, a leading payments service provider in Southern Africa, is looking for an **Operations Manager **with extensive operations & client servicing experience within the payments industry.

**Key Performance Areas will include**:

- Strategy, business modelling, planning & budgeting for operations & servicing unit
- Management of operations & client servicing functions across all regions in which our client operates (primarily SA with expanding presence in other African countries)
- Management of personnel development & performance (approximately 12 people, increasing to 20), systems and services related to:

- New bill issuer onboarding
- New payment network onboarding
- Tender management
- Servicing & query management for payment networks & bill issuers
- IT support for network and biller operations
- Refunds & charge backs
- Fraud management
- Monitoring
- Reporting
- Continuous business process & system improvements
- Ongoing monitoring, measurement, and improvement of information management systems and analytics for the operations function
- Risk management
- Office and facilities management, including oversight over head office building, reception, travel and events management.

**Essential minimum qualifications, skills, and experience**:

- Relevant tertiary qualification;
- 5-10 years’ management experience in operations and client servicing in the payments industry;
- Excellent understanding of the financial services industry;
- Proven ability to run a diverse team across different solutions and locations;
- Proven ability to run operations at scale;
- Ability to take the initiative and be accountable;
- Fluent in English and ideally Afrikaans;
- Driver’s license;
- This is an in-office position (mínimal remote working).

**Ideal qualifications, skills, and experience**:

- Good understanding of the project and product development lifecycle;
- Experience in implementing automated systems (e.g., workflow systems) to enhance business processes and reporting;
- Understanding the retailer and banking payment processes in particular;
- Payment industry specific training & qualifications;
- Understanding of payment industry regulations and security requirements;
Experience in general office management services.

Applications close 17 Feb 2023.

Application Question(s):

- Do you have a relevant tertiary qualification?
- Do you have 5-10 years’ management experience in operations and client servicing?
- Do you have experience specifically in the payments industry?
- This is an onsite role with mínimal remote working - are you comfortable with this?

Application Deadline: 2023/02/17

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