Retail Operations Manager
2 weeks ago
Our client is a well-established coffee business with 7 cafes located in various locations (Cape Town, Stellenbosch and Somerset-West). They are passionate about providing our customers with high-quality coffee and an exceptional experience. They are looking for a dynamic person to join their team as **Retail Operations Manager.**
**Key Responsibilities**:
- Develop and implement operational strategies to improve efficiency, productivity, and profitability of the cafes.
- Manage and oversee the performance of the cafe managers to ensure they are meeting their targets and achieving their KPIs.
- Conduct regular store visits to ensure compliance with company policies and procedures and identify areas for improvement.
- Maintain effective communication with the cafe managers, employees, and other members of the leadership team.
- Develop and manage the cafe budget to ensure that sales, expenses, and profits are in line with company expectations.
- Work with the marketing team to develop promotional strategies and initiatives to drive sales and customer engagement.
- Develop and implement training programs for new and existing staff to ensure they are equipped with the necessary skills and knowledge to provide excellent customer service.
- Aid in the development and maintenance of positive relationships with suppliers and vendors to ensure timely delivery of products and services.
- Ensure that all cafes are compliant with relevant health and safety regulations.
**Requirements**:
- Bachelor's degree in business administration, hospitality management, or a related field.
- Proven experience as a Retail Operations Manager or in a similar role in the food and beverage industry.
- Strong leadership skills with the ability to motivate and inspire an individual as well as a team.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- A passion for coffee and a commitment to providing exceptional customer service.
- Experience in budget management, sales forecasting, and inventory management.
- Knowledge of relevant health and safety regulations.
- Ability to work flexible hours including weekends and holidays when required.
- Decent knowledge of Excel.
Area: Office is based in Stellenbosch
**Salary**: R20k - R25k (depending on experience)
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