Customer Services Consultant
2 weeks ago
Client is looking for customer services Consultants to manage customer queries on different international campaigns.
Handle customer complaints and provide appropriate solutions and alternatives.
Managing a high volume of calls from customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call center.
**Required**:
1 Year International BPO experience
Matric Certificate
Excellent command of the English language
Willingness to learn.
Minimum 6 months digital experience
Strong customer service experience with minimum 60% in English
Credit and Criminal Clear
- **Must be able to work rotational shifts in a 24/7 shifted work environment**_
**Salary**: From R5,250.00 per month
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What was your pass mark for English at Matric?
- Are you able to travel to Kingsmead?
- Are you able to travel to Umhlanga?
- Are you able to work rotational 24/7 hour shifts?
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service: 1 year (required)
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