Customer Services Social Media Agent
Found in: beBee S ZA - 4 weeks ago
PURPOSE OF THE JOB
Talksure is looking for a Customer Services Social Media Agent
The main responsibility of the Customer Services Agent is to respond to all customer enquiries (inbound/outbound/emails/SMS/social media)
MINIMUM QUALIFICATIONS
AND EXPERIENCES
Matric is essential ( proof of which must be available at interview stage ) Clear ITC No Criminal RecordNo Dofa Date Multi-Lingual (Advantageous) Must be eligible to go on the REP register and be willing to work towards FAIS qualifications Advanced Microsoft Office including excel, word and outlook Working in a frontline customer service environment Handling customer queries Business writing skills Selling or handling queries regarding insurance and related products and services Must pass relevant assessments related to product offeringsJOB RESPONSIBILITIES
Respond to inbound chats in a timely mannerEnsure proper resolution of customer queries by providing answers aligned to policy wordingEstablish and maintain quality relationships with customers. Delivering exceptional service, establishing rapport, and identifying/meeting needs and expectations of customers. Maintain a continuous chat response time of 60 seconds or less Dynamic focus to assist customer telephonically if requiredCHARACTERISTICS OF THE REQUIRED CANDIDATE
Strong written skills that lend to clear and concise text-based communication. Strong verbal communication skillsHave the ability to multitask Understands trigger statementsBe customer focusedBe an excellent communicatorHave outstanding negotiation skillsBe able to work under pressureBe self-motivated and results drivenBe able to think creativelyHave a positive attitudeHave a good attendance recordShould not have any warningsShould not be on any performance programs-
Customer Services Social Media Agent
Found in: beBee S ZA - 3 weeks ago
Umhlanga, South Africa Talksure Full timePURPOSE OF THE JOB Talksure is looking for a Customer Services Social Media Agent The main responsibility of the Customer Services Agent is to respond to all customer enquiries (inbound/outbound/emails/SMS/social media) MINIMUM QUALIFICATIONS AND EXPERIENCES Matric is essential ( proof of which must be...
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