Customer Services Social Media Agent

Found in: beBee S ZA - 3 weeks ago


Umhlanga, South Africa Talksure Full time



PURPOSE OF THE JOB

Talksure is looking for a Customer Services Social Media Agent


The main responsibility of the Customer Services Agent is to respond to all customer enquiries (inbound/outbound/emails/SMS/social media)

MINIMUM QUALIFICATIONS

AND EXPERIENCES

Matric is essential ( proof of which must be available at interview stage ) Clear ITC No Criminal RecordNo Dofa Date Multi-Lingual (Advantageous) Must be eligible to go on the REP register and be willing to work towards FAIS qualifications Advanced Microsoft Office including excel, word and outlook Working in a frontline customer service environment Handling customer queries Business writing skills Selling or handling queries regarding insurance and related products and services Must pass relevant assessments related to product offerings

JOB RESPONSIBILITIES

Respond to inbound chats in a timely mannerEnsure proper resolution of customer queries by providing answers aligned to policy wordingEstablish and maintain quality relationships with customers. Delivering exceptional service, establishing rapport, and identifying/meeting needs and expectations of customers. Maintain a continuous chat response time of 60 seconds or less Dynamic focus to assist customer telephonically if required

CHARACTERISTICS OF THE REQUIRED CANDIDATE

Strong written skills that lend to clear and concise text-based communication. Strong verbal communication skillsHave the ability to multitask Understands trigger statementsBe customer focusedBe an excellent communicatorHave outstanding negotiation skillsBe able to work under pressureBe self-motivated and results drivenBe able to think creativelyHave a positive attitudeHave a good attendance recordShould not have any warningsShould not be on any performance programs
  • Customer Services Social Media Agent

    Found in: beBee S ZA - 4 weeks ago


    Umhlanga, South Africa Talksure Full time

    PURPOSE OF THE JOB Talksure is looking for a Customer Services Social Media Agent The main responsibility of the Customer Services Agent is to respond to all customer enquiries (inbound/outbound/emails/SMS/social media) MINIMUM QUALIFICATIONS AND EXPERIENCES Matric is essential ( proof of which must be...


  • Umhlanga, South Africa Talksure Full time

    **PURPOSE OF THE JOB** **Talksure is looking for a Customer Services Social Media Agent** **MINIMUM QUALIFICATIONS** **AND EXPERIENCES - Matric is essential ( proof of which must be available at interview stage ) - Clear ITC - No Criminal Record - No Dofa Date - Multi-Lingual (Advantageous) - Must be eligible to go on the REP register and be willing to...

  • Social Media Intern

    3 days ago


    Umhlanga, South Africa Credit fitness Full time

    We are looking for a Social Media Intern to interact with our customers and promote our products and services on social networks while learning the real world skills and strategies required to succeed in this space. Social Media Intern's responsibilities include updating our social media pages, responding to followers and general curation of multiple...

  • Social Media Intern

    3 days ago


    Umhlanga, South Africa Credit fitness Full time

    We are looking for a Social Media Intern to interact with our customers and promote our products and services on social networks while learning the real world skills and strategies required to succeed in this space. Social Media Intern's responsibilities include updating our social media pages, responding to followers and general curation of multiple...


  • Umhlanga, South Africa Talksure Full time

    **The main responsibility of the Client Experience Agent is to obtain insights from existing and new customers on their experience of Talksure products.** **Responsibilities** - ** To assist with various customer experience initiatives via social media and other platforms.**: - ** To provide insights for the enhancement of the Customers experience.**: -...

  • Customer Services Email Agent

    Found in: beBee S ZA - 4 weeks ago


    Umhlanga, South Africa Talksure Full time

    Talksure is looking for a Customer Services Email Agent SO Are You... Customer focused An excellent communicator Someone with outstanding negotiation skills Able to work under pressure Self-motivated and results driven Able to think...


  • Umhlanga, South Africa Careerbox Full time

    We are doing it again!!! Its a new week and we are looking for vibrant, energetic Afrikaans agents to assist our Local Client. **Requirements**: - Matric - 6 Months Customer Service experience - Fluent Afrikaans Speaking - matric if you meet all the above requirements To Apply Time : 9:00am Bring a Pen ,Updated CV, Original ID, Matric and Bank...


  • Umhlanga, South Africa Careerbox Full time

    We are doing it again!!! Its a new week and we are looking for vibrant, energetic Afrikaans speaking customer service agents to take calls and direct Covid related enquiries to the right departments. If you have worked with Covid patients before that will work to your advantage or know about the Covid vaccinations and info. You need to be able to speak...


  • Umhlanga, South Africa CCI Call Centre Full time

    South Africa's largest contact centre is recruiting customer service airline agents to support international customers and provide world class service. Duties & Responsibilities Provide world class service to international customers Desired Experience & Qualification 1 Year Retail experience/Call centre experience Ability to work rotational...

  • Sales Agent

    1 week ago


    Umhlanga, South Africa Directory Services Full time

    the company provides you with full training for the position, Your role as a sales agent: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new...

  • Sales Agent Wanted

    5 days ago


    Umhlanga, South Africa Directory Services Full time

    the company provides you with full training for the position, Your role as a sales agent: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new...


  • Umhlanga, South Africa urban lifestyle rewards Full time

    **Requirements**: - Excellent communication skills - Previous customer service experience - Strong interpersonal skills to effecctively interact with customers and team members - Ability to remain calm and composed while addressing customer inquiries or issues - Proficient in Excel - A proactive and solution-orientated mindset to resolve customer concerns...

  • Customer Care Agent

    2 days ago


    Umhlanga, South Africa BuDDys Full time

    A dynamic and fast growing Durban based company is looking to employ inbound customer care agents on a part time basis. NB: Possible Working hours are: Fridays - 18:00pm to 02:00am Saturdays - 18:00pm to 02:00am Remuneration: R360 per shift Matric Computer literate in MS Word, MS Excel Flexible and able to work after hours shifts **Must have own...


  • Umhlanga, South Africa Careerbox Full time

    Matric Fluent in English 3 to 6 months call center experience of customer services **Salary**: From R5,000.00 per month Ability to commute/relocate: - Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred)

  • Guest Service Agent

    3 days ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    Guest Service Agent - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking enthusiastic and customer-oriented individuals to join our clients team as Guest Service Agents for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and contribute to providing exceptional...

  • Admin Assistant

    Found in: Adzuna ZA B C2 - 7 days ago


    Umhlanga, South Africa Adzuna ZA B C2 Full time

    Requirements:Matric essential.2 to 3 years experience in a administrative role.Proficient in Microsoft Office, with Advanced Excel skills.Experience working on CMA and Loom advantageous.Duties:Capturing of listings onto the Propdata SystemManaging and updating of listings on all websitesManaging the marketing of listings on social mediaTyping of documents...

  • Admin Assistant

    Found in: Talent ZA 2A C2 - 1 week ago


    Umhlanga, South Africa SHARON NUROCK RECRUITMENT CC Full time

    Requirements:Matric essential.2 to 3 years experience in a administrative role.Proficient in Microsoft Office, with Advanced Excel skills.Experience working on CMA and Loom advantageous.Duties:Capturing of listings onto the Propdata SystemManaging and updating of listings on all websitesManaging the marketing of listings on social mediaTyping of documents...

  • Call Centre Agent

    5 days ago


    Umhlanga, South Africa CareerBox Full time

    Our well established company is looking for call center agents - Call center experience - 6/12 months customer services experience - Kindly have ID copy, CV, Bank statement and Matric certificate and a pen **Job Types**: Full-time, Permanent Pay: R5,000.00 per month Ability to commute/relocate: - Umhlanga, KwaZulu-Natal: Reliably commute or planning to...

  • Collections Agent

    3 days ago


    Umhlanga, South Africa strauss recovery solutions Full time

    Collections Agent Required Reputable company located in Umhlanga Durban area is looking for a collection’s consultant preferably with a minimum of 1-year experience in the debt collections environment. Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company’s...

  • Collections Agent

    3 days ago


    Umhlanga, South Africa strauss recovery solutions Full time

    Collections Agent Required Reputable company located in Umhlanga Durban area is looking for a collection’s consultant preferably with a minimum of 1-year experience in the debt collections environment. Monday to Thursday 8:00am to 16:30pm - Fridays 7:00am to 15:30pm - Saturday's 8:00am -13:00pm possibility of overtime dependent upon the company’s...