Customer Services Email Agent

Found in: beBee S ZA - 4 weeks ago


Umhlanga, South Africa Talksure Full time
Talksure is looking for a Customer Services Email Agent

SO Are You...

Customer focused An excellent communicator Someone with outstanding negotiation skills Able to work under pressure Self-motivated and results driven Able to think creatively Someone with a positive attitude Someone with a good attendance record Someone who doesn't have any warnings Someone who isn't on any performance programs

If you answered yes to the above questionsâ¦..WE WANT YOU

Minimum Requirements

Matric is essential ( proof of which must be available at interview stage ) Clear ITC No Criminal RecordNo Dofa Date Multi-Lingual (Advantageous) Must be eligible to go on the REP register and be willing to work towards FAIS qualifications Advanced Microsoft Office including excel, word and outlook Working in a frontline customer service environment Handling customer queries Business writing skills Selling or handling queries regarding insurance and related products and services Must pass relevant assessments related to product offerings

Roles & Responsibilities

Answering and resolving telephone / voicemail queries /Email Queries Responding to web or email queries Take appropriate action such as updating personal details or sending policy documents to clients Undertake to resolve 80% of queries at the first point of contact Assist with service requests on various social media platforms. Service on Instant messaging platformsRetain customers who wish to cancel


EXPERIENCE THE POWER OF A FULFILLING CAREER AND SHAPE YOUR FUTURE WITH US


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