Servicing Administrator

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:12 Jul 2023Achieve more than
- ***
**YOU BELIEVE**
- Discovery Employee Benefits
Back Office Servicing Administrator
- **About Discovery Employee Benefits**
- Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
- **About Group Life**
- Discovery Group Life is the fastest growing group risk insurer in South Africa, supported by exciting new initiatives within Discovery Employee Benefits. It will continue its focus on using Discovery’s state-of-the-art shared value model and behavioural science to help create benefits for employees across all industries in SA, enabling them to save towards a financially independent retirement while being protected by modern, valuable risk benefits for members and their families.
- **Key Purpose of the role**
- The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.
- **Areas of responsibility may include but not limited to**
- Liaise with Servicing Consultants, Brokers and any other relevant parties to solve any queries that may arise.
- Compile weekly stats indicating progress of work and to track month-end SLA.
- Rate updates at scheme renewal date or deferred dates, where applicable
- Renewal processing and issuing of member benefit schedules
- Daily monitoring of the following pools: general, personal and commission pools.
- Process monthly and any other commission as required.
- Where required, assist co-workers and team to resolve queries on Compass.
- Ad-hoc system testing.

**Personal Attributes and Skills**
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical - interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills

**Education and Experience**
- Matric with Maths.
- MS Office experience especially Excel (Vlook-up) and Compass.
- Group Life/Risk Insurance experience.
- 3 to 5 years working experience within a Group Life Administration environment

**EMPLOYMENT EQUITY**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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