Deployment Coordinator

3 weeks ago

Johannesburg, South Africa SAMISHO Consulting Full time

**Objective of the role**:
The role of the Deployment Coordinator is to execute and successfully deliver orders to customers who are automatically offered the managed approach, with the support of the team's quality & process leader. The Managed Deployment Coordinator is responsible for processing new orders, day to day deployment tasks including monitoring and actioning the exceptions to deliver a successful outcome for each customer. As part of this, the Managed Deployment Coordinator pays particular attention to customer communication, installation planning, partner interaction, systems and process compliance and getting the installation right first time; quality, timescales, customer experience and satisfaction.

The Managed Deployment Coordinator should be available to communicate any day-to-day challenges and work with the local team and wider teams, including their manager, to make sure the customer’s deployment is a great, consistent experience.

This person will have an infectious enthusiasm for quality, efficiency, improvement and teamwork, and is someone who wants to achieve the very best results and experience they can for the customer and faster activations for our business.

**Key job responsibilites**:

- Responsible for identifying where the opportunity has non standard vehicles, installations or solutions and has not been fully validated by Technical Validation and escalating to the business.
- Dependent on the offer sold; Responsible for setting up platform & configurations for new and migration customers and setting the correct default configuration on each opportunity so that right features are set when commissioning the solution on install.
- Maintaining alignment with the standard operating model used by Standard LCV Deployment teams.
- Responsible for escalating any internal risks or issues that could potentially impact the customer’s service and provide mitigation accordingly.
- Responsible in conjunction with the Technical Validation team for making sure the installation partner has all the information they need to ensure effective booking and scheduling management can take place.
- Responsible for making sure the installation partner(s) has the information/stock they need to ensure right first time installation. This includes engineer instructions, customer solution configurations and also ensuring the correct configurations are specified. Ensure any specialist equipment investigation, specifications and data gathering has taken place beforehand - i.e. there has been full Technical Validation involvement.
- Ensure each installation has been validated by the QoS team and rectified where needed in a timely manner.
- Responsible for helping to contribute to the creation and maintenance of the Masternaut Managed Deployment processes and templates.
- Responsible for gaining a good level of knowledge and understanding on how to deliver all Michelin Connected Fleet products and specialist solutions using salesforce. This includes existing and new products.
- Having a close and collaborative working relationship with Technical Validation, Sales, Customer Experience Managers & Specialists and those within the wider perimeter; Sales Administration, Engineers and engineering support teams inc E-learning and Commissioning.

**Qualifications and Experience**:

- University degree, and a track record of continuous professional growth
- Client-centric mindset - internal and external clients
- Solution driven attitude
- Constantly striving to improve and consider ‘what’s next?’
- Calm and confident with colleagues and customers, often in pressure situations
- Sound business judgement to assess opportunities and potential risks
- Eager to grow and learn - desire to stretch self
- Tenacious, self-motivated and adaptable
- Driven/can do attitude
- Challenges convention and current ways of doing things
- Ability to build internal relationships across different teams and business areas
- Microsoft Excel or Google Sheets ability
- Salesforce experience an advantage
- Accountability for issues and knowing when to escalate
- Commercial appreciation
- Strong prioritisation and multi-tasking skills
- Problem solving
- Expressing ideas clearly
- Strong written and verbal communication
- Process driven
- Team focused
- Attention to detail
- Time management
- Feedback on problems
- Listening - understanding
- Resistance to stress

**Job Type**: Permanent

**Salary**: Up to R275,000.00 per year

Application Question(s):

- Do you have advanced Excel/Google sheets experience? Please elaborate
- Do you have experience in salesforce? Please elaborate
- Do you have experience of dealing with customers from a Telematics enviroment? If so please elaborate.

**Education**:

- Bachelors (required)

Application Deadline: 2023/04/28
Expected Start Date: 2023/05/22

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