Service Administration Manager

3 weeks ago

Johannesburg, South Africa A-Z Business Professionals Full time

Position available: Service Administration Manager

**Minimum Job Requirements**:

- Senior Certificate (Grade 12)
- Computer literate (Office suite)
- Office administration experience(2years)

**Advantageous Requirements**:

- Management diploma
- Drivers licence
- Managerial experience within the Motor Dealership Industry
- Technical Qualification

**Functions**:
Manage motor plan and Warranty Claims process:

- Accurate evaluate all Motor plan / Warranty claims
- Submit all claims within specified time period
- Ensure error report is done daily after previous days claims were submitted
- Ensure all claim corrections are done timeously on Ceaser system
- Identify reasons for rejected claims **(if any)**:

- Resubmit rejected claims **(if any)**:

- Follow up on all unpaid claims after specified time period
- Ensure all (non - used) parts are returned timeously
- Ensure car hire authorisations are done and extended if needed

Manage costing process:

- Responsible for regular job card audits
- File all job cards timeously and accurately
- Ensure all problems all completed vehicles on daily WIP are attended to accordingly (i.e. informing workshop)
- Ensure all completed vehicles (service) are costed daily, to prevent claims that is out of submission period
- Ensure job cards costed to correct accounts
- Ensure sublet orders raised correctly and sublet invoices captured correctly

Coordination of Warranty returns parts
- Ensure all (necessary) parts are returned within specific time period to BMW SA as specified
- Ensure all parts returned is captured and processed
- Assist in process of destroying parts

Responsible for administration tasks:

- Capture and submit all overtime
- Capture and submit monthly incentives
- Receive all daily generated (DOC) reports (i.e. Carry - over, Turnover, WIP etc.) from system
- Ensure all daily (DOC) reports are submitted to relevant manager (i.e. Production Manager, Service Manager, Dealer Principal etc.)
- Submit (workshop) time and efficiency report monthly
- Submit (workshop) productivity report daily
- Ensure daily activities conforms with dealer standards
- Capture daily clocking
- Monitor absenteeism and submitting leave and sick leave where applicable
- Monitor administrative expenses

Condict departmental meeting to ensure effective communication:

- Provide information on current administrative staff performance of department (departmental meeting)
- Allow the opportunity for relevant input from administrative staff (departmental meeting)
- Discuss all company bulletins and results and potential action plans

Maintain good housekeeping within the department:

- Ensure neat and tidy administrative space at all times
- Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
- Ensure frontline staff desk is clean and occupied
- Ensure compliance to company's CI (corporate identity) guidelines within department

Manage training of all service administration staff:

- Use Training Needs Analysis to identify specific training needs
- Prioritise training required and make the necessary booking
- Complete training form feedback
- Ensure briefing after training to establish competence of staff
- Drive customer - centric behaviour by example to all departmental staff

Attract, retain, appraise and develop staff:

- Recruit staff,
- Recruit staff, preferably via Company's recommended recruitment process
- Contribute to developing an enabling culture
- Strive to retain talent
- Develop succession plans for staff
- Drive performance management
- Coach and mentor junior staff
- Ensure all staff are trained according to Company requirements
- Conduct exit interviews
- Acquire knowledge of Labour Relations Act

**Essential competencies**:
Planning & Organizing:
Sets clearly defined objectives; plans activities and projects well in advance and take account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering results & meeting customer expectations:
Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals

Leading & supervising:
Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

Following instructions and procedures:
Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

Relating & networking:
Easily establishes good relationships with customers and st

  • Financial Administrator

    4 days ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **_Cool Ideas, leading ISP in Rosebank Johannesburg requires a Financial Administrator to join our team._** There are general administrative functions that accompany this role. **Key Performance Areas**: - Ensuring the suspensions are run according to the SOPs. - Management and control of the LOD process according to the SOPs. - Responsible for running...

  • Service Administrator

    Found in: beBee jobs ZA - 2 weeks ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    IntroductionReference: JHB000073-MW-1Service Administrator required for a 3 month contract in the East RandDescriptionLooking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.Minimum Requirements :Available ImmediatelyMS Office and SAGEMatricDuties will include : Assisting with Customer Calls Assisting with...

  • Office Supervisor

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Service Solutions Full time

    Kempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant. This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to: Travel arrangements...

  • Service Administrator

    4 days ago

    Johannesburg, South Africa Sydsen Full time

    Our client in based in the Centre of Johannesburg is looking for an **Service Administrator **to join their team at a well-established dealership. **REQUIREMENTS**: - Administration working experience - Computer literate - Grade 12 - Organized - Must be able to work under pressure - Must be accurate - Experience working in the Service department of a...

  • Workshop Administrator

    5 days ago

    Johannesburg, South Africa Service Solutions Staffing Full time

    National logistics company in Kempton Park is seeking to employ an Administrator to join their team 4 Month Temp assignment **Key performance areas** - To ensure all invoices are created on time and at quoted price. - To ensure that every invoice contains all supporting documents. - To ensure that all labor clocked on the job card is costed on the invoice,...

  • Office Supervisor

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Kempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant.This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to:Travel arrangements for all...

  • Service Administrator

    3 days ago

    Johannesburg, South Africa Pollock and Associates Full time

    Service Administrator Engineering ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the MD you will be required to manage the service centre work for field technicians. Essential Qualifications, Skills & Experience: - Matric pass or higher, Matric with Maths and Science would be advantageous - Functional Microsoft...

  • Receptionist/admin

    3 days ago

    Johannesburg South, South Africa NTC Employee Administration Full time

    **Receptionist/Administrator (Afrikaans Speaking)** **Key Responsibilities**: - **Afrikaans Language Proficiency**: Communicate effectively in Afrikaans, both verbally and in written form, to ensure clear and accurate interactions with clients. - **Online System Management**: Utilize our online system to manage client interactions, respond to tickets, and...

  • Personal Assistant

    3 days ago

    Johannesburg South, South Africa NTC Employee Administration Full time

    **Personal Assistant Job Description Template** We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of director. You may also be required to make travel...

  • Marketing Administrator

    6 days ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **Requirements**: - ** Own transport getting around to the various schools and events**: - ** Great organisational skills**: - ** Good planning skills**: - ** Ability to negotiate**: - ** Excellent administration skills**: - ** Assertiveness**: - ** Teamwork**: - ** Analytical, efficient, and thorough**: - ** Excellent written and verbal...

  • Client Services Administrator

    4 days ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ: 131183- Talent Acquisition Consultant: Lerato Sithole- Location: 135 Rivonia Road, Nedbank Head Office, Sandown- Cluster: Nedbank Wealth - Insurance- Closing Date: 7 February 2024**Job Family** - Administration, Operations and Facilities **Career Stream** - Administration, Transactional Processing...

  • Client Services Administrator

    4 days ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - REQ- 129855 - Lerato Sithole- Location: Sandton- Job Family- Administration, Operations and Facilities - Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To provide quality and accurate business administrative support services to...

  • Service Manager

    3 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 69360 **Job Type** - Permanent **Job Title** - Service Manager **Computer Skills** - Ms Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose of Position**: - To oversee Service Area Managers, Warranty Manager & Service Plan Administrator **Key Performance Areas...

  • Senior Administrator: Corporate Services

    4 days ago

    Johannesburg, South Africa LRI Invest Full time

    Description SENIOR ADMINISTRATOR: CORPORATE SERVICES - Role Location: Johannesburg - Department: Corporate Services - Private Clients and Family Office Employment Type: Full time permanent The Role To provide administration services to Client Directors and Assistant Client Directors in Jersey in respect of their portfolios of trust structures and other...

  • Client Service Controller Ocean Export

    5 days ago

    Johannesburg, South Africa Service Solutions Staffing Full time

    Well established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean Export Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous Minimum of 3 years within a clearing & forwarding environment Prior CargoWise experience non...

  • Senior Service Administrator

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa LMP RECRUIT Full time

    Matric, with a minimum of 3 years working experience as a Senior Service Administrator in the Forklift and/or Earth Moving Equipment industryMust have a completed 3 year relevant tertiary qualificationDuties -Receiving and professionally handling customer calls and enquiriesCommunicate effectively with operational staff, customers, and suppliersResponsible...

  • Administrator Business Services Wpb

    5 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Service Suite Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy...

  • Financial Services Sales Administrator

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    The successful candidate should have strong sales administration skills gained within a business to business ( opposed to business to consumer) financial services company. Additionally you should have a matric certificate and ideally an RE5 qualification. You should be self managed with strong use of initiative.Skills required are excellent analytical...

  • Customer Service Administrator-Home-Connect

    Found in: beBee jobs ZA - 2 weeks ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    CipherWave Home-Connect, a Johannesburg based Internet Service Provider (ISP) specialising in the Fibre to the Home (FTTH), is looking to hire a Customer Service Administrator whose main area of focus is to assist with all day-to-day customer interactions specifically from a 'new client interaction' and a sales perspective and to work closely with the other...