Senior Service Administrator

Found in: Talent ZA 2A C2 - 3 weeks ago


Johannesburg, South Africa LMP RECRUIT Full time
  • Matric, with a minimum of 3 years working experience as a Senior Service Administrator in the Forklift and/or Earth Moving Equipment industry
  • Must have a completed 3 year relevant tertiary qualification

Duties -

  • Receiving and professionally handling customer calls and enquiries
  • Communicate effectively with operational staff, customers, and suppliers
  • Responsible for putting together and sending quotations timeously
  • Following up on all quotations sent and understanding why we are not converting them should that be the case
  • Ensuring that Work in Progress Report is kept to a minimum
  • Monitor MSD report on a daily basis and balance back to WIP report
  • Submit daily tracking reports (downtime/ services) to the customer timeously
  • Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum
  • Manage an effective document control
  • Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements
  • Maintain business relationship with customers to ensure they are satisfied with service delivery
  • Weekly forecast reports (booking jobs, planning services and load testing etc.)
  • General admin duties
  • Drive continuous improvement initiatives


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