Service Suite Manager

4 weeks ago

Johannesburg, South Africa Salt Employee Benefits Full time

The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy through the provision of: Facilitation services for the planning, implementation and monitoring of customer engagement, benefit counselling, brand awareness, client take on and member education .Project management services to execute and manage key organization-wide strategic and operational projects.

BUSINESS IMPROVEMENT :

  • Analyze and identify opportunities for business process improvements wrt. Customer engagement, brand awareness, client take on , and education of members.
  • Study, assess, and analyze the current working environment to enhance processes to improve on and enhance the relationship with clients.

POLICIES, PROCEDURES AND PROCESSES:

  • Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled to ensure that the SLA for all clients are upheld

OPERATIONS MANAGEMENT:

  • Assist in the administration and monitoring of the day-to-day operations of the Admin teams / key account managers or key stakeholders externally within required performance parameters;
  • Provide administrative support to the COO and It to enhance the execution of her responsibilities;
  • Assist in the administration and all associated document management, governance and record keeping in line with SEB policies and procedures to maintain compliance and manage associated risks.

PROJECT MANAGEMENT:

  • Coordinate and support selected SEB strategic projects / initiatives from inception through planning, implementation, monitoring, evaluation and conclusion to ensure delivery of strategic objectives, on time and within budget and other constraints.
  • May be required to assist in data governance, research, analytics and reporting.

SECRETARIAL SERVICES:

  • Provide secretarial services on selected governance structures and decision-making committees on which the COO ;This includes logistics coordination, agenda planning, working with presenters to prepare prior to submission / presentation, material collection and distribution, attendee tracking and posting of minutes.
  • Contribute towards the negotiation of internal service level agreements where necessary.
  • Continuous improvement/ Innovation.
  • Contribute towards the identification of opportunities for continuous improvement of the SEB operational processes, productivity and cost reduction to enable alignment, strong communication, and effective collaboration across multiple stakeholders and to support the achievement of business excellence;
  • Develop the high-level business cases for change for discussion with Exco.

CUSTOMER ENGAGEMENT :

  • Responsible for building healthy relationships with all funds and stakeholders. (Responsible for interacting with them, addressing their concerns, and being their (customers’) point of contact.
  • Responsible for managing the customer expectations and convey the same to relevant teams.
  • Interact with customers, identify their needs, and suggest new processes and services that suit their interests.
  • Lead various customer projects simultaneously and use different tools for the same.
  • Collect reviews and testimonials that appraise the brand image and to create engaging marketing plans for new processes and services
  • Developing engaging business plans to approach new prospects.
  • Use analytics/ reports/ engagements/ sub comms and data from CRM to boost the response rates and show a compelling return on investment (ROI).

CLIENT TAKE ON :

  • Onboarding new clients and develop working relationships.
  • Generating service reports for clients and senior management.
  • Keeping documentation and records of client interactions for training purposes.
  • Conducting customer service presentations and workshops.
  • Developing surveys and obtaining client information.
  • Offering advice to clients on products or services.

 

GENERAL :

RECORD KEEPING AND FILING

  • Ensure all documentation relating to umbrella funds are saved in the member profile on the system.
  • Ensure appropriate notes are recorded in the member profile on the system.
  • Full fund administration system filing.

REPORTING

  • Prepare, analyze and present ad hoc reports as and when requested.
  • Prepare, analyze and present an accurate report for Trustees meetings.
  • Have the ability to report at Trustee meetings.

QUERY RESOLUTION

  • Attend to queries or inquiries by members within the required timelines.
  • Provide assistance to Employers or service providers where necessary.

INNOVATIVE & TEAM PLAYER

  • Be able to work independently with minimal supervision.
  • Abide by audit findings as directed by the Head of Administration.
  • Build and maintain supportive relationships both internally and externally.

RELATIONSHIP MANAGEMENT

  • Build and maintain positive relationships with all clients and service providers.
  • Build and maintain supportive relationships with teams internally.
  • Ensure that all communication sent internally and externally is dealt with professionally.

TIME MANAGEMENT

  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties.
  • Meet production standards in terms of quantity and quality.
  • Manage work outflow timeously.

Qualifications:

  • Relevant BCom, or Bachelor’s Degree, MBA Preferable
  • 8 - 10 years’ experience in a similar position
  • EB experience and or Financial services

 

 

  • Service Suite Manager

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy...

  • Executive Assistant to C Suite Leaders

    4 weeks ago

    Johannesburg, South Africa EMPIRE RECRUITMENT Full time

    The Executive Assistant is required to provide extensive support inclusive but not limited to admin, secretarial and functional support to the C Suite Executives (CEO, CFO and COO). The individual will be responsible for the day-to-day operational running of the Offices of the C Suite Executives.General C Suite Office ManagementCommunication...

  • Intermediate Oracle Apps Dba

    4 weeks ago

    Johannesburg, South Africa The Joblink Full time

    Contact person for this position: Amori Prinsloo Our client is looking for the expertise of an Intermediate Oracle Applications DBA (E-Business Suite) to join their team. You will be responsible for installation, configuration, upgrading, administrating, monitoring, troubleshooting, cloning, patching, backup and restore of Oracle EBS Systems. This role...

  • Technical Services Manager

    4 weeks ago

    Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Manufacturing Jobs in Johannesburg- Salary- R1.2m - R1 million- Job Type- Permanent- Education- Masters or Honours Degree- Experience- 7-12 years' experience- Reference- IG10112021GR- - manufacturing.jobs(at)staffingprojects.co.za- Fax- 0867182240Hot in, if you are a Technical Services Manager this is a fantastic opportunity...

  • Real Estate Administrator

    4 weeks ago

    Johannesburg, South Africa Smartworks Service Full time

    Real Estate Administrator Are you ready to kick start your career in real estate by connecting with warm, motivated homeowners eager to sell? As a Real Estate Administrator, your role is pivotal in initiating the journey of turning their property into a lucrative asset. You'll be the first point of contact for individuals who have expressed interest in...

  • Manager Secretariat Services

    4 weeks ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: To provide an efficient and effective company secretariat service to the PIC, its subcommittees and other Governance Structures of Rand Water (“RW”) and to ensure compliance with governance and statutory requirements. **Minimum Requirements**: - LLB/CIS or equivalent company secretariat qualification - 3-4 years secretariat...

  • Office Supervisor

    3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Kempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant. This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to: Travel arrangements...

  • Client Service Manager

    4 weeks ago

    Johannesburg, South Africa Rocket Creative Design & Display Full time

    Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth. You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client...

  • Office Supervisor

    4 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Kempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant.This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to:Travel arrangements for all...

  • Senior Client Services Manager

    3 days ago

    Johannesburg, South Africa SavageOne Pty Ltd Full time

    Job Description:We are looking for a strategic and client-focused Senior Client Services Manager to oversee our client services department. As the Senior Client Services Manager, you will be responsible for managing client relationships, driving client satisfaction, and ensuring the successful delivery of our products or services. You will lead a team of...

  • Service Sales/Customer Service Internship

    4 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Duties & Responsibilities Assist the sales team in identifying potential clients and generating leads through market research and outreach efforts.Support the development and implementation of sales strategies to achieve revenue targets and business objectives.Communicate with existing and prospective clients via phone, email, and in-person meetings to...

  • Service Sales/Customer Service Internship

    4 weeks ago

    Johannesburg, South Africa Ann Swann Personnel Full time

    Duties & Responsibilities Assist the sales team in identifying potential clients and generating leads through market research and outreach efforts.Support the development and implementation of sales strategies to achieve revenue targets and business objectives.Communicate with existing and prospective clients via phone, email, and in-person meetings to...

  • Marketing Manager for a Lead Generation Agency

    4 weeks ago

    Johannesburg, South Africa Home Service Direct Full time

    **About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. We are currently in search of a driven and innovative Marketing Manager...

  • Service Desk

    4 weeks ago

    Johannesburg, South Africa Skyworth Digital Full time

    **Position Summary**: The SD officers are administrative support employees who are responsible for performing general administrative and clerical support duties. They are responsible for contacting the clients and updating the ROM / Tech Leader or PCM on confirmed appointments and other scheduling adjustments. The role also entails providing excellent...

  • Service Administration Manager

    4 weeks ago

    Johannesburg, South Africa A-Z Business Professionals Full time

    Position available: Service Administration Manager **Minimum Job Requirements**: - Senior Certificate (Grade 12) - Computer literate (Office suite) - Office administration experience(2years) **Advantageous Requirements**: - Management diploma - Drivers licence - Managerial experience within the Motor Dealership Industry - Technical...

  • Client Service Manager

    4 weeks ago

    Johannesburg, South Africa Paqueta Personnel Full time

    My client a leading and well known company based in Moddderfontein (East Rand) requires a competent and experienced Client Service Manager to join their team. **REQUIREMENTS**: Proven track record of experience evidence of multi-tasking, organisation skills and ability to work under pressure. Matric ESSENTIAL A tertiary Qualification will be highly...

  • Client relationship Manager – South Africa

    3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRM Client relationship Manager South Africa Based in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client relationship Manager – South Africa

    4 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Manager: Service Manager

    7 days ago

    Johannesburg, South Africa Elite Search Full time

    **Requirements**: - Postgraduate Qualification - Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields. - Certificates, Licenses, Registrations: ITIL, Prince2 - ITIL & eTOM understanding - Process Mapping Methodology - 8+ years experience...

  • Managed Services IT Graduate

    7 days ago

    Johannesburg, South Africa Mimecast Full time

    Managed Services Graduate As a Mimecast Managed Services Engineer Graduate, you will be working with our customers in a post-sales environment, delivering an excellent level of managed services to customers, focused on key areas of the Mimecast product suite. You will work with customers of varying sizes and you can expect to be working with customers from...