Call Centre Operators X4

5 months ago

Cape Town, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**
Head: Student Recruitment

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)

**The IIE Varsity College, Online Centre **has vacancies for Call Centre Operators X4 (Fixed
- Term Contract) based at Cape Town National Office.**

**Duties and Responsibilities**:
**Fulfilling Telesales Function**
- Fulfilling the telesales function by making initial telephonic contact with students.
- Conducting a needs analysis and establishing a course of interest.
- Conduct basic preliminary assessment of admission criteria.
- Scheduling consultations with the students in line with the targets.
- Explaining the purpose of the consultation process.
- Acquire and capture prospective student details in the system.
- Responds to prospective student details in the system.
- Conduct follow up calls to close prospective student leads.
- Conduct follow up calls to reschedule consultations.

**General Activities**
- Assist the Head: Student Recruitment with any related/marketing tasks.
- Assisting the Admission Officer with capturing of registration documents during peak periods.
- Capturing of database.

**Competencies Required**:

- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills

**Minimum Qualification Requirements**:

- Matric essential, relevant tertiary qualification is advantageous.

**Minimum Work Experience Requirements**:

- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

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