Customer Support Agent
7 months ago
**Education/ Skills /Qualifications**
- Grade 12 / Senior certificate.
- At least 2 years’ experience in technical support / administrative role.
- Meticulous attention to detail.
- Ability to juggle many tasks in parallel without lowering your quality bar.
- Technical IT knowledge a benefit.
- Strong communication skills.
- Ability to work under pressure and resolve customer conflict.
- Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook and Web browsers recommended.
- Able to communicate with different levels of customers, all the way up to executive level.
- Diligent, trustworthy, and committed to personal growth
- Must be a team player.
**Areas of responsibility**:
- Offer telephonic / electronic support to consumers on variety of company products
- Give support to consumers based on FAQ sheets and technical scripts.
- Booking of CRO’s (Customer repair order / Job card) and RMA’s (Return merchandise Authorization)
- Open, manage and close support tickets.
- Book courier collection for faulty items.
- Good understanding of company procedures to resolve customer queries.
**Remuneration details**
- Basic Salary - R7000
- Monthly KPA bonus - R1500
-
Italian Customer Service Support Agent
6 months ago
Centurion, South Africa SA COMMERCIAL Full time2-3 Month Seasonal Contract Customer Service Agents Required in Western Cape to Start ASAP!!- If you are Italian -speaking & passionate about exceptional Customer Service, then we would like to hear from you!- Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...
-
Technical Support Agent
6 months ago
Centurion, South Africa Green Marble Recruitment Consultants Full timeOur client in Centurion is looking for a Technical Support Agent who can deliver exceptional customer service to their clientele, with their technical expertise and awesome personality. We are looking for someone who has experience on fixed wireless broadband equipment, troubleshooting and configurations, with certifications in place. Willingness to work...
-
Customer Service Agent
6 months ago
Centurion, South Africa RTT Full time**The Role** PURPOSE** The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...
-
Customer Relations Agent
7 months ago
Centurion, South Africa People Dimension Full time**Introduction** A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team. **Duties & Responsibilities** - Service Excellence - Provide the required service to clients as per the SOP - Deal with external and internal enquiries, provide feedback and find permanent solutions. These...
-
Customer Support Service Desk Analyst
4 months ago
Centurion, South Africa B&D System Engineers Full timeJob Duties and Responsibilities: - Workstation and peripheral diagnostics and support - Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system. - Provide technical guidance to L1 agents in the organization, by assisting with customer issues or providing formal or informal training. - Qualifications...
-
Digital Support Agent
6 months ago
Centurion, South Africa Momentum Life Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - The role of this...
-
Temporary Customer Services Agent X20
6 months ago
Centurion, South Africa Health Solutions Full time**Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...
-
Customer Care Administrator
2 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
-
Service Desk Agent
2 months ago
Centurion, South Africa DMS Full timeDMS is on the lookout for an enthusiastic Service Desk Agent to join our dynamic team! If you're passionate about helping others and have a knack for problem-solving, this might be the perfect opportunity for you. As a Service Desk Agent at DMS, you'll be the first point of contact for our clients, providing them with exceptional support while ensuring their...
-
Customer Experience Centre Administrator
6 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
-
Customer Experience Ambassador: Medical
3 months ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
-
Customer Support
8 months ago
Centurion, South Africa Workwear Depot Full timeOur retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Customer Support plays an essential role through providing a brilliant service to new and existing...
-
Cleaning Supervisor
2 months ago
Centurion, South Africa Bubbly Agent Full time**MINIMUM REQUIREMENTS**: - Supervisory experience 1-2 years’ required - Must have 1-2 years experience as a 2.9.2 Supervisor - Pass Medical test (RFA) according to MHSA - Grade 12 required - Drivers licence (code B or C1) - Applicants must have a clean criminal record - Supervisory or management course (added advantage) **REQUIRED COMPETENCIES**: -...
-
Service Desk Agent
2 months ago
Centurion, South Africa DMS Full timeDMS is on the lookout for an enthusiastic Service Desk Agent to join our dynamic team! If you're passionate about helping others and have a knack for problem-solving, this might be the perfect opportunity for you. As a Service Desk Agent at DMS, you'll be the first point of contact for our clients, providing them with exceptional support while ensuring their...
-
Call Centre Agent
3 months ago
Centurion, South Africa Armojeq Engineering (Pty) Ltd Full time**ROLE PURPOSE** The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. **MAIN OUTPUTS** **KEY ROLES** - Ability to deal at all levels of the organization -...
-
Customer Service Manager
2 months ago
Centurion, Gauteng, South Africa Prostaff Holdings Full timeKey Responsibilities:Oversee the management of technical support cases, ensuring timely resolution and high customer satisfaction.Lead a team of customer support agents, providing guidance and training to ensure excellent communication skills.Develop and implement processes to improve efficiency and productivity within the team.Work closely with the...
-
Coordinator: Field Agent
6 months ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Solutions Department Field Service Operations Job grade OP1 Core Description The position is responsible for distributing work to Field Agents, conducting site readiness of customer sites prior to distribution of work, conducting Quality Assessments on completed work, ensuring that all distributed work is...
-
Customer Service Sales Professional
4 weeks ago
Centurion, Gauteng, South Africa Gap Consulting Full timeAbout UsAt Gap Consulting, we are committed to providing exceptional service to our clients. As a key member of our team, you will play a crucial role in ensuring that our customers receive the highest level of support and satisfaction.Salary Structure:The basic salary for this position ranges from R 10,000 to R 11,500 per month, depending on experience.In...
-
Customer Support Specialist
2 months ago
Centurion, Gauteng, South Africa Level-Up Full time**Job Title:** Customer and Systems Support SpecialistWe are seeking a highly skilled Customer and Systems Support Specialist to join our team at Level-Up. This role will involve providing exceptional customer support and technical assistance to our clients.Key Responsibilities:Provide timely and effective support to clients via phone, email, and online...
-
Real Estate Agent
6 months ago
Centurion, South Africa Crown Realty Experts Full timeAre you looking for a career in real estate? We're looking for driven, ambitious individuals who are passionate about the industry to join our team as real estate agents. As a real estate agent with our company, you'll have the opportunity to work with clients to help them buy, sell, and rent properties. You'll be responsible for managing your own portfolio...