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Junior Sales Administrator Learnership
2 months ago
**Main Purpose of the Job**:
The PSM division in Cape Town currently has learnership for Junior Sales Support Administrators reporting to Sales Support Team Managers, who will be responsible for providing sales administrative and customer support.
**Job Output**:
- Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary
- Assist with customer escalations and resolutions
**Skills and Competencies**:
- Meticulous attention to detail
- Pro-activity and initiative
- Judgment/Problem Solving skills
- Excellent customer service orientation
- Good Communication and interpersonal skills
- Able to meet deadlines
- Excellent telephonic etiquette
- Ability to work independently and in a team
- Fluent in English
**Qualifications**:
- Minimum 1 minimum years administration in contact centre or customer query environment
- Matric or tertiary qualification
- Competent in MS Office packages, particularly MS Excel and Outlook
**Experience**:
- Working knowledge of sales back end processes a must
- Knowledge of the ISP industry and products advantageous
- Knowledge of MS Office
- Database and capturing experience preferred
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