Operations Support Analyst

3 weeks ago


Centurion, South Africa Momentum Life Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

**Role Purpose**

Provide support system and product support to various stakeholders to enhance the overall client experience.

**Requirements**:
Relevant IT qualification

Grade 12 or equivalent qualification

3 - 5 years relevant experience

Experience in the financial services industry (preferred)

**Duties & Responsibilities**

INTERNAL PROCESS

Provide system and product support for implemented systems and product solutions.

Take ownership and resolve reported problems by understanding the reason of the incident and determining the most appropriate resolution implemented timeously.

Create and maintain relevant documentation, logs and reports.

Effective and consistent communication to stakeholders on issue resolution progress.

Analyse all queries to identify process and system gaps, trends, and training needs.

Analyse processes and identify where processes / interactions need improvement. Provide input into corrective action for improvements, where relevant.

Report regularly to relevant stakeholders on findings to drive process improvements and issue awareness.

Develop trusted relationships with relevant stakeholders.

Support the area.

CLIENT

Provide authoritative, expertise and advice to clients and stakeholders.

Build and maintain relationships with clients and internal and external stakeholders.

Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

Develop and maintain productive and collaborative working relationships with peers and stakeholders.

Positively influence and participate in change initiatives.

Continuously develop own expertise in terms of professional, industry and legislation knowledge.

Contribute to continuous innovation through the development, sharing and implementation of new ideas.

Take ownership for driving career development.

FINANCE

Contribute to the financial planning process within area.

Identify opportunities to enhance cost effectiveness and increase operational efficiency.

Manage financial and other company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**

Verbal and written communication

Prioritization skills

Interpersonal skills

Microsoft Office

Relevant system and product knowledge



  • Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeProvide system and product support...


  • Centurion, South Africa Momentum Investments Full time

    **Introduction** **Position Name: Operational Support Analyst** **Location: Centurion** **Division: Momentum Investments** **Business Unit: Retail Client Interaction and Operations** **Reporting To: Team Leader | Implementation and Operational Support** **Role Purpose** **Requirements**: **Qualifications & Experience** Relevant tertiary qualification...


  • Centurion, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Provide system and...


  • Centurion, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...


  • Centurion, South Africa Momentum Investments Full time

    **Introduction**Role Purpose**Requirements**: - Relevant tertiary qualification (BA/Financial/Admin) is required (e.g. Diploma or Degree). - 3-5 years investment and technical operations experience. - Knowledge of unitisation would be an advantage. **Duties & Responsibilities** - The Operational Dashboard must be maintained daily. - All work on the...

  • Road IT Support Tech

    2 weeks ago


    Centurion, Gauteng, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...


  • Centurion, South Africa JoburgJobs.co.za Full time

    We are looking to hire a Technical Support Analyst at a Pharmaceutical Manufacturing plant! **Technology experience**: - Microsoft SQL Server (any) - Microsoft Windows Server 2012+ - MCSE would be a plus. - CompTIA A+ or equivalent. - Jira **Relevant Experience (Not mandatory)**: - Warehouse - Stock Management - Manufacturing **Responsibilities**: The...


  • Centurion, South Africa Mibot Support Full time

    Location: Centurion Office’s Job Summary: The Internal Remote Support Technician is an integral part of our IT support team, providing technical assistance and troubleshooting for internal staff members. This role involves addressing hardware, software, and network issues, ensuring smooth operations for our organization. The Internal Remote Support...


  • Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionRole PurposeRequirements: Relevant tertiary qualification (BA/Financial/Admin) is required (e.g. Diploma or Degree). 35 years investment and technical operations experience. Knowledge of unitisation would be an advantage.Duties & Responsibilities The Operational Dashboard must be maintained daily. All work on the dashboard must be processed with...

  • IT Operations Leader

    3 weeks ago


    Centurion, South Africa Group IT Operations Full time

    **Introduction** Through our client-facing brands the Momentum Metropolitan Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their...

  • Operations Analyst

    3 weeks ago


    Centurion, South Africa Energy at Work Projects Full time

    The purpose of this role is review company’s policies, procedures and functions to find areas of improvements. To facilitate both client as well as portfolio flows from point to point in the most efficient manner **Duties**: Ensuring compliance and regulatory standards - To provide Chief Operating Officer with monthly reports - Drafting proposals, for new...

  • Support Administrator

    4 weeks ago


    Centurion, South Africa Express Pros Fourways Full time

    **Job Profile** 202307 2023-09 **Job Title** Support Administrator **Department** Digital Business Services: Technology Infrastructure & Operations **Reporting Structures** **DIRECTLY - 1ST LEVEL** Team Leader: Systems Support **REPORTING - 2ND LEVEL** Manager: Service Operations **NUMBER AND TYPES OF ROLES REPORTING INTO THIS ROLE** - **Primary...


  • Centurion, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._ Same-old education? No thank you. We want more, and so we do things differently at Thrive.ed. Our vision is to develop learning communities that equip our students, teachers and parents to thrive. Individuals that thrive build and maintain meaningful relationships with...


  • Centurion, South Africa Six Sense Full time

    Gauteng, Centurion - Annually Cost To Company (Market related) A well-established business is seeking to appoint a Senior Applications Support Analyst **QUALIFICATION, SKILLS & EXPERIENCE** - A degree in information systems or similar is a requirement. - ITIL Foundation certification is a requirement. - Administration and user support - minimum 6 year...


  • Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with...

  • Data Analyst

    2 weeks ago


    Centurion, Gauteng, South Africa Fem Recruitment Full time

    As a Weighbridge Data Analyst, you will play a critical role in ensuring the accuracy and reliability of data collected at our weighbridge stations. You will be responsible for;analyzing data,generating reports,and providing insights to support our operational efficiency and decision-making processes.


  • Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, Centurion Annually Cost To Company (Market related)A well-established business is seeking to appoint a Senior Applications Support AnalystQUALIFICATION, SKILLS & EXPERIENCE A degree in information systems or similar is a requirement. ITIL Foundation certification is a requirement. Administration and user support minimum 6 year experience....

  • Procurement Analyst

    6 days ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** The role of a Procurement Analyst is to work with data analytics to analyze, interpret and communicate complex data sets to support business decisions. This role will be liaising between internal departments and suppliers analyzing and comparing product samples and negotiating procurement contracts on behalf of our...

  • Financial Analyst

    2 months ago


    Centurion, South Africa Boikago Group Full time

    **Job Details**: - Department Finance- Minimum experience Associate- Company primary industry Automotive- Job functional area Financial Analyst- Salary R500 000 - R900 000 per annum- **Financial Analyst** A reputable automotive OEM is looking for Financial Analysts x 3 to be based in Sandton & Centurion, to be responsible for effective planning,...

  • Investment Analyst

    2 months ago


    Centurion, South Africa Communicate Recruitment Full time

    A multinational investment business is looking for an Investment Analyst. **Job & Company Description**: This company prides itself on making the investment experience personal and caters to the unique needs of their clients. The purpose of this role is to provide support for the investment process, by doing research analysis as well preparing listed and...