Group Schemes Administrator
2 weeks ago
3Sixty Life is looking to appoint a **Group Schemes Administrator**
3Sixty Life is a 100% black-owned registered Life Insurance company that has been underwriting life and assistance policies for groups and individuals since 1993. We are a registered life insurance business that offers a wide range of life and related products to groups and individuals.
3Sixty Life was initially established as HTG Life underwriting insurance policies until it was rebranded to Union Life in 2008 and subsequently rebranded to 3Sixty Life in 2018 to fully align with our parent company, Doves Group Holdings (‘’DGH’’). The rebrand better reflects our sustained growth, success, and our value proposition to our clients.
**Job Responsibilities and Duties**:
1. Set up new group scheme.
3. Maintain the existing policies, queries, requests for changes, amendments, etc.
4. Process and allocate group premium payments.
5. Prepare claims prior to submission to the Claims Department for processing.
- **Reporting**:_
1. Group Scheme statistics.
2. Group Scheme count.
3. NUMSA premium recon and invoices.
- **Client Services**:_
1. Communicate effectively.
2. Provide a one-stop full-service function for groups and members.
3. Attempt to resolve all queries at the first point of contact.
4. Professional service delivery.
- **Core Competencies**:_
- Attention To Detail
- Service Excellence
- Excellent Communication
- Stress Management
- Punctuality
- Team Player
**Essential Qualifications and Skills required**:
1. Degree/ Diploma or equivalent
3. 1-year experience in a call centre environment
- Entry Level
4. Knowledge of customer service practices and principles
5. Excellent data entry and typing skills.
6. Superior listening, verbal, and written communication skills
7. Ability to handle stressful situation appropriately.
**Job Type**: Permanent
**Education**:
- Diploma (preferred)
**Experience**:
- Call Centre: 1 year (preferred)
- Administration: 1 year (preferred)
Ability to Commute:
- Rosebank, Gauteng (preferred)
Ability to Relocate:
- Rosebank, Gauteng: Relocate before starting work (required)
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