Guest Relations Officer

2 weeks ago


Sandton, South Africa HotelJobs.co.za Full time

QUALIFICATIONS
Grade 12.
Hotel School Diploma or tertiary qualification in Public Relations will be considered anadvantageous.

**REQUIREMENTS**:
Fluent in English.
Fluency in other languages considered an advantage.
Good people skills with an aptitude for relating and associating with guests.
Exceptional communication skills (verbal and written).

Exceptionally well groomed, well spoken and presentable.
3 Years experience in a similar position.
Ability to work under pressure.

Display problem solving skills, Ability and willingness to work shifts and unusual hours.
KEY PERFORMANCE AREAS
Interact with all in-house guests, owners and owners’ tenants on a continuous and regular
basis and record accordingly.
Create and maintain a database of preferences, likes and dislikes and complaints of all guests, in order to:
Increase guest satisfaction.
Identify service and product deficiencies.
Maximize return business.
Managing of preferred suites and associated events.
Managing all feedback channels and with appropriate responses
Facilitate and manage all site inspections with the aim to increase the profile of the productand increase occupancies and revenues.
Assist the Rooms Division Manager with managing the concierge services in terms of operational responsibilities.
Interact with the sales team to assist with increasing sales.



  • Sandton, South Africa HotelJobs.co.za Full time

    A Large Hotel in Sandton is looking for an experienced Reception/Guest Relations person to join the team. At least 3-4 years experience in a large hotel is essential. Excellent communication skills in English and computer skills is required. Previous experience on Opera is essential. Good knowledge of the Sandton area would be an advantage. Matric...


  • Sandton, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Officer

    Found in: Talent ZA C2 - 2 weeks ago


    Sandton, South Africa Varsity College Full time

    Direct Reporting Line: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timeously and that all the relevant parties are kept informed throughout the guest journey. - This position can be based in either...


  • Sandton, South Africa Thuso SA Tours Full time

    We are searching for an ace multitasker with phenomenal relational abilities and an upbeat attitude. **Duties**: Dealing with office assignments, for example, sales, producing reports and introductions, preparing of presentations, and communicating with clients. Giving real-time planning support by booking arrangements and forestalling clashes. Screening...


  • Sandton, South Africa HotelJobs.co.za Full time

    Our Hotel situated in Kempton Park is seeking a Front Office Manager. Main duties and responsibilities: - Guest relations - Management of the Front office and its procedures - Staff Management (Recruitment, training) - Reservations - Financial (Debtors, Petty Cash, Float) - Communicate with all relevant departments at all times - Maintain the Health and...


  • Sandton, South Africa Pele Energy Group Full time

    **The Role** The Receptionist/Office Assistant will be responsible for providing administrative and office support including front desk / receptionist duties, scheduling meetings, supporting office events and other office support related activities such as assisting the business with admin work and resolving office related issues and requests on...


  • Sandton, South Africa CP Personnel Full time

    **ASSISTANT FRONT OFFICE MANAGER** **R13 000 - R16 000 + PERKS** **SANDTON** **3 -5 years experience within the same position in a 4-5* hotel** **Must be advanced in Opera/Fidelio** **The successful incumbent will deal with clientele and guests** **Salary**: R13,000.00 - R16,000.00 per month Ability to commute/relocate: - Sandton, Gauteng: Reliably...

  • Reservations Agent

    2 weeks ago


    Sandton, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking a Reservations Agent for a luxury group of lodges with offices based in Johannesburg, Gauteng. We are looking for someone who is competent, experienced and committed to their role in the establishment. Requirements and Education: - 2 years experience in a reservations role within a 5* environment. - Ability to act as part of...


  • Sandton, South Africa Sanlam Full time

    **Who are we?** Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as...


  • Sandton, South Africa HotelJobs.co.za Full time

    Receptionist - Hotel Description You will be responsible for (but not limited to): - Checking guests in and out of the hotel - Maintaining guest accounts and processing guest transactions during their stay - Dealing with any and all special needs or requests from guests during their stay - Assisting with reservations for guests as and when...

  • Night Audit Releiver

    2 weeks ago


    Sandton, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Sales Coordinator

    1 week ago


    Sandton, South Africa HotelJobs.co.za Full time

    A large Conferencing and Events venue is currently recruiting for a experienced and well-organized Sales Coordinator - Handle sales queries from start to finish - Positioning the business and its services and offerings, in the marketplace with the intention of maximising sales at the highest possible rate - Guest relations - Engaging with guests from quote...


  • Sandton, South Africa HotelJobs.co.za Full time

    **REQUIREMENTS**: - At least 1 years’ experience in a similar 4* or 5* Front Office position - Opera “Individual and Group/Block Reservations” experience (Essential) - Reservations” (Essential) - Banqueting / Events Booking experience (Essential) - Basic Computer skills (Windows literate) - Proficient with Microsoft Office Applications - Excellent...

  • Receptionist

    1 day ago


    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Central Services**Function**:Reception & Switchboard**Date**:12-Jan-2023**Job Details** **Job Profile Title** - (Aligned to the Group Guidelines for the Creation of Job Titles) **Receptionist** **Discovery Job Level** - Staff **Job Family** - Corporate Services **About Discovery** Discovery’s core purpose is to make people...


  • Sandton, South Africa HotelJobs.co.za Full time

    Well known DMC based in Sandton is looking for an experienced Direct Travel Consultant. - Creative and out of the box planning and designing of itineraries - Processing of reservations from quote to finalising, including reservations, invoicing and travel documents - Professional servicing of our dynamic direct guests - Proactive selling of our products and...


  • Sandton, South Africa Newmark Hotels Full time

    **DESCRIPTION** Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and...


  • Sandton, South Africa C & G (Hospitality) Recruitment Full time

    **Hotel Reservationist - Previous Hotel Reservations Experience essential - Sandton Central Office Based** - **Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential.**: - **Qualification: Hospitality Diploma or Certification**: - **Experience: 5 Years minimum**: - **Must Have: Hotel Reservations...


  • Sandton, South Africa Crew Life at Sea Full time

    Key Responsibilities: - Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. - Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of...

  • Office Manager

    Found in: Adzuna ZA B C2 - 1 week ago


    Sandton, South Africa Adzuna ZA B C2 Full time

    Requirements: Min 2 years proven experience in any admin related role. Strong organizational and time management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office Suite and other office productivity tools. Ability to work independently and collaboratively in a fast-paced environment. Familiarity with accounting...