Receptionist - The Catalyst Hotel

3 weeks ago

Sandton, South Africa Newmark Hotels Full time

**DESCRIPTION**

Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and general information about the Area. You need to have a passion for customer service. Ultimately, you will help create a pleasant and memorable experience for our guests.

**DUTIES & RESPONSIBILITES**
- Perform all check-in and check-out tasks
- Manage online and phone reservations in coordination with central reservations
- Inform customers about payment methods and verify their credit card details and collect payments as stipulated in your check in and check out SOP’s
- Assign rooms to guests, this is usually done in the mornings before the HOD and staff meeting
- Act as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs within a timely manor
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs and or extra requests
- Confirm group reservations and arrange personalized services for VIP customers
- Upsell additional facilities and services
- Maintain updated records of bookings and payments
- Organize transport services for guests at their request

**CORE COMPETENCIES**
- Clear communication skills - both written & verbal
- Presentable, well-spoken & professional individual
- Fluent in English, both oral and written.
- Good understanding of Maths
- Good Knowledge of the Reserves’ Software(OPERA)
- Customer service orientated
- Excellent communication and organizational skills
- Ability to deal with guests
- Excellent time management skills
- Ability to take initiatives
- Good decision-making abilities
- Good use of MS software such as Excel and Word

**Job Types**: Permanent, Full-time

**Experience**:

- hotel reception: 1 year (required)

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