Contingency Administrator

4 weeks ago

Durban, South Africa Nedbank Full time

**Job Classification**

**Requisition**:

- 135979 - Melissa Cloete**Cluster** - Nedbank Wealth Cluster - Nedbank Insurance Division**Location** - Johannesburg & Kwa-Zulu Natal**Closing Date** - 30 September 2024- Job Family- Administration, Operations and Facilities
- Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical
- FAIS Affected**Job Purpose**
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.**About The Team**
- A team of highly cross skilled individuals who are FAIS accredited for HOC and who can be allocated to various Operational areas to ensure that any spikes in volumes can be maintained and BAU SLAs achieved. Planning and allocation of resources for the contingency team based on the need within the business to uphold SLA’s.**Responsibilities**:

- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general ledger accounts by comparing with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Job Responsibilities (Continued)- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.

**Job Responsibilities Continue**
- Prepare trustee meeting packs and month end packs for management.
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.

**People Specification**
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, and systems.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Essential Qualification- FAIS qualification- RE 5 certification- Minimum Experience Level- 2 - 4 years’ experience with home owners content insurance product
- Long term and short-term insurance product knowledge
- Background in Insurance claims within a contact centre and policy administration exposure

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
- Behavioural Competencies- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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