Customer Experience and Sales Specialist
2 weeks ago
**Customer Experience and Sales Specialist**
Are you passionate about delivering exceptional customer experiences? Are you a skilled communicator with a talent for sales? If so, we have an exciting opportunity for you to become a Customer Experience and Sales Specialist with us.
Join our dynamic team and be part of a company that values effortless customer service, sales excellence, and career development.
**Location: Randburg, South Africa**
Key Responsibilities:
- Deliver an effortless customer experience by ensuring prompt and comprehensive resolution of customer inquiries and issues.
- Serve as a brand ambassador, creating a positive image and managing the brand's impact on digital platforms.
- Escalate complex issues or unresolved matters in accordance with the established escalation processes.
- Generate quality leads and identify opportunities to sell and upsell products on all customer interactions.
- Retain customers upon cancellation requests.
- Conduct outbound proactive retentions campaigns.
- Interact with customers on multiple platforms (inbound voice, outbound voice, digital platforms).
- Drive customer usage by educating customers on self-service and digital service platforms.
**Experience**:
- Minimum of 1-2 years of customer service experience.
- Sales/Upselling experience is advantageous.
Qualifications:
- Matric Certificate or NQF 4 Equivalent
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: From R7,000.00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service: 1 year (required)
- Sales/Upselling: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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