Operations Supervisor Food Supply Chain

6 months ago

Stellenbosch, South Africa NSF International Full time

Are you a passionate people manager with experience overseeing key customer accounts?

We have an exciting opportunity at NSF for an **Operations Supervisor**, to join our team in Stellenbosch In this role you will be responsible for the day-today running of Agriculture Certification operations for Africa. Leading a medium sized team of coordinators, you will support and guide them, to ensure top level service for our clients, whilst creating process improvements, and ensuring accurate financials.

RESPONSIBILITIES

**IncludIng**, but are not limited to:

- Be the point-of-contact for the day-to-day running of the Agriculture Certification operation
- Work closely with Audit Delivery to ensure that clients have a seamless experience and that audits are scheduled optimally
- Champion excellent customer service and set the team up for success
- Establish goals for your team members that are in line with the business objectives and scheme requirements
- Put in place a training and development plan for each team member and have regular one-on-ones to monitor progress and give constructive performance feedback
- Work closely with IT to identify and implement process improvements and ensure that all processes are correctly mapped out
- Work closely with HR on all recruitment and employee matters
- Manage leave schedules to ensure that the team is adequately staffed
- Maintain financial control, by ensuring that customers are quoted and invoiced accurately, and that the monthly accrual is completed accurately too
- Complete monthly revenue forecasts and compare these against actual results for accuracy
- Monitor progress using Power BI reports, net promoter score, and employee engagement survey, and act based on data

QUALIFICATIONS
- Previous people management experience, and the soft skills to effectively manage the team
- Knowledge of the testing, inspection, and consulting industry is a huge plus.
- Experience with client services, financials, processes, systems, and data
- A positive, can-do attitude
- Demonstrate an empathetic approach to your colleagues and clients
- An efficient and effective communicator
- Able to work within strict certification turnaround times
- Great problem solving skills
- Ability to be proactive and autonomous
- Great attention to detail and a high level of accuracy
- Ability to tailor approach according to the needs of clients and colleagues
- Ability to take accountability and ownership of your team’s development, as well as your own

**What NSF offers you**:
In this role you will join a fun and friendly team, where you will have the opportunity to collaborate with diverse team members across the EMEA region. Using your proven people management experience, you will have the opportunity to truly make an impact, and empower the team to ensure they feel supported and equipped to reach their goals.

LI-DNI

ABOUT US
- NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

ABOUT THE TEAM
- NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development

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