Desktop Support Technician
1 week ago
Minimum requirements for the role:
- Must have a tertiary qualification in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar)
- Minimum 1 year experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar.
- Experience working with, configuring, and troubleshooting computer networks (TCP/IP configuration, subnets, DNS, VPN, etc.)
Advantageous:
- Knowledge of and experience with Microsoft Azure DevOps Build Pipelines and continues integration.
- Office365 administration tools and functions.
- Knowledge of Active Directory, Azure AD, Server Management, and network security.
**Experience**:
- 1 Years' Experience in the IT industry (Desktop Support)
- Desktop Hardware, Software (Microsoft Products) and Windows operating systems
- Peripheral installations and fault diagnosis
- Basic Understanding of Windows 7, Windows 8, Windows 10, Windows 11
- Basic Understanding of LAN cabling and network topology (Ethernet)
- Basic Understanding of SIP and VOIP (advantage)
Other Requirements from the employee:
- South African Citizen.
- Contactable references.
- No criminal record and clean credit check.
- Must be well organized, have good oral and written communication skills, leadership skills and a commitment to customer service.
- Self-motivated with the ability to work with mínimal direction.
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.
- Providing technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.
- Resolving hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.
- Installing, maintaining, optimising, and configuring software, including Windows operating systems and settings.
- Contributing to continuous improvement of processes, systems, knowledge base, and third-party relationships.
- Ensuring best practices are followed and that all software is safe and appropriately licensed.
- Ensuring security and privacy of computers and network systems.
- Monitoring networks and hardware for unauthorized use.
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