Necc Shift Supervisor X 2 Positions

2 days ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001059

**Listing status**: Online

**Position summary**:
**Industry**:Call Centre Industry**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**:
**Job description**:

- Display the ability to work in a highly pressurized and stressful environment.
- Have a thorough and clear understanding of the nature of the Department and the services offered by Tracker.
- Contribute towards ongoing enhancements within the Department.
- Ensure an above average customer experience.
- Manage and take responsibility for all processes and procedures whilst on duty.
- Ensure that all SOP’s, SLA’s, and MOU’s are adhered to at all times.
- Supervise and develop the operators in their direct environment.
- Be assertive, organised, and disciplined at all times.
- Monitor inbound emergency calls and ensure that the response and recovery processes flow smoothly.
- Take ownership of customer queries, complaints and/or escalations and provide feedback to the customer and NECC Manager as required.
- Ensure that all administrative and shift duties are accurately completed at the end of each shift.
- Analyze the daily recovery statistics and activities and share identified trends and/ or patterns with fellow Shift Supervisors and the NECC manager.
- Promote, build, and maintain teamwork and social cohesion within the environment and across shifts in the NECC.
- Build and maintain relationships with internal and external customers and partners.
- Meet all specified daily, weekly, and monthly targets.
- Manage the team and individual performance by completing KPA’s, Quality Assessments, etc.
- Display the ability to manage and control emergency situations within the environment and relating to traumatized customers.
- Liaise with Tracker recovery personnel, recovery partners and the SA Police Service.
- Ensure accurate capturing of all information relating to response and recovery by NECC staff.
- Navigate and utilize multiple systems during the daily activities of the Department as well as during the activation, tracking and recovery process.
- Ensure Customer Service Standards are maintained, and queries are resolved in a professional manner, aligned to Tracker’s principles and values.
- Ensure that uninterrupted inbound and outbound services are provided to internal and external customers.
- Report all deviations to the NECC Manager.

**Minimum requirements**:

- Matric / Grade 12.
- Valid driver’s license and own reliable transport.
- Above average general communication skills (verbal and written).
- The ability to communicate fluently in English (verbal and written).
- Computer literacy and excellent typing, written and analytical skills.
- Good organizational skills.
- Display the desire to help others - especially customers (customer experience).
- Emotionally mature and above average intelligence with good interpersonal and communication skills.
- Proven ability to remain calm under stressful conditions and / or situations.
- Have an above average knowledge of the layout and mapping of South Africa.
- Demonstrated ability to achieve measurable goals.
- At least 2 years in a leadership role (junior to middle management level).
- Willing to work 12 hour shifts with standby and overtime as required.
- PSIRA registration or the ability to obtain it within a prescribed period.

**The following will serve as an advantage**
- Qualifications in the field of Criminology or Law Enforcement.
- Experience in a Call Centre or Emergency Control Centre environment
- Police, Law Enforcement or Emergency Services experience.

  • Operator: National Emergency Control Centre

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001093 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Operator:...

  • National Emergency Control Centre Operator

    4 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:Call Centre Industry**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **KEY RESPONSIBILITIES** - Accept inbound-emergency calls and ensure that the response and recovery process flow smoothly and in...

  • Shift Supervisor

    7 months ago

    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Shift Supervisor - National Emergency Control Centre - Randburg Minimum Requirements: - Essential: Higher Certificate in Law Enforcement, Criminology, Customer Service or a related field at NQF Level 5 - Advantageous: Graduate or Post Graduate Qualifications in the field of Criminology and/or Law Enforcement at NQF Level 6. - Essential: Five years’...

  • Monitoring Control Centre Operator

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...

  • Monitoring Control Centre Operator X4

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001119 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring Control...

  • Monitoring Control Centre Operator X 1 Position

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet **Job category**:Call Centre and Telesales **Location**:Randburg **Contract**:Permanent **EE position**:No **Introduction**: **Job description**: **Roles and Key Responsibilities** - Effective customer liaison and query resolution - Excellent listener, able to analyse and interpret information - Accurate...

  • Load and Haul Supervisor Internship

    6 months ago

    Randburg, South Africa Tulisa Cables Full time

    Job description - Ensure that any accident/ incident/breakdown is reported to the relevant Supervisor immediately. - Responsible to ensure safe profitable production to plan. - Responsible to ensure the correct booking of hour meters on the daily report after shift. - Responsible to ensure accurate time and attendance keeping of personnel on shift. -...

  • Client Liaison Officer

    4 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet**Job category**:Client Services**Location**:Randburg**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**: **Job description**: **The incumbent will be expected to**: - Co-ordinate and maintain activation correspondence and supply feedback clients and intermediaries - Assist...

  • Call Centre Supervisor

    1 week ago

    Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

  • Production Shift Leader

    6 days ago

    Randburg, South Africa Thermo Fisher Scientific Full time

    **Production Shift Leader** **Position Summary**: The Production Shift Leader oversees the day-to-day manufacturing operations including, but not limited to, the safety and wellbeing of all associates in the manufacturing facility. The Shift Leader must monitor all processes and personnel and ensure that they have the training and equipment to safely and...

  • Fruit & Veg Supervisor - Randburg

    13 hours ago

    Randburg, South Africa Food Lovers Market Full time

    Randburg, Gauteng - Start date: ASAP - 9 hrs p/day - Work schedule: Weekdays - TBC p/shift **Requirements**: - Experience: Shift Supervisor - English - requirements - otherRequirements **Responsibilities**: - Day to Day smooth running of the Fruit & Veg dept - Control of the ordering of all Fruit & Veg stock - Monitoring and Controlling of expenses -...

  • Call Centre Supervisor

    7 months ago

    Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. **Job Objectives**: **All aspects of overseeing Call...

  • Accounting Supervisor

    13 hours ago

    Randburg, South Africa Apac Enterprise Trading CC Full time

    Accounting supervisor for an Packaging Manufacturer in Randburg Desired Experience & Qualification - Previous Sage Evolution Experience - 1-2 year working experience within similar role. - Accredited Accounting and Bookkeeping Diplomas Duties & Responsibilities - Debtor/Creditors management - Reconciliations on debtor’s accounts - Leasing with clients -...

  • Accounts Clerk

    5 days ago

    Randburg, South Africa Worldwide Positions Full time

    Remuneration: - to be discussed - Location: - Randburg - Education level: - Matric - Job level: - Junior/Mid - Type: - Permanent - Reference: - #Accounts Clerk - Company: - Worldwide Positions **Job description**: Assisting with supplier and customer data/accounts analysis and other related admin duties using the **Quick Easy Accounting...

  • Operations Team Supervisor

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    We are seeking a highly motivated and experienced Operations Team Supervisor to join our team at iSON Xperiences. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 180,000 - 280,000 per month, depending...

  • IT Administrator

    13 hours ago

    Randburg, South Africa Staff Domain (Private) LTD Full time

    About Staff Domain Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg,Not only does that include high speed internet and business grade computers, but you will enjoy...

  • IT Service Desk Supervisor

    7 months ago

    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    IT Service Desk Supervisor - AA/EE - Randburg Minimum requirements: - IT or related Diploma - Matric | Grade 12 - Minimum 5 years’ experience in a Tier 2 service desk role - Minimum 3 years’ experiecen in supervisory position - Required: ITIL 4 Foundation | MS AZ Fundamentals | MS AZ 104 Admin - Preferred: A+, N+, MS Desktop Analytics - Willingness to...

  • Leak Sealing Technician Level 2

    13 hours ago

    Randburg, South Africa H & S Labour Brokers Full time

    **RANDBURG** **Engineering** **Full Time** **R14 000 - 20 000 CTC** Our client who is one of the forerunners in specializing in online leak sealing solutions and composite repairs is seeking to employ a dynamic Leak Sealing Technician Level 2. They are looking for a strong leader, passionate about leak sealing and problem solving, to join their team in...

  • Courier - Olivedale Clinic Randburg (Night Shift)

    2 months ago

    Randburg, South Africa Ampath Laboratories Full time

    Advert Reference: P14330 Courier - Olivedale Clinic Randburg (Night Shift) Job Title: Courier - Olivedale Clinic Randburg (Night Shift) - Closing Date: 2024/11/26 - Position Available From: 2024-11-20 - Area: Olivedale Clinic Randburg - Actual Place Of Work: Olivedale Clinic Randburg - Position Type: Full-Time - Weekly Hours: 42 - Time Conditions: 7...

  • Retention Consultant X 3 Positions

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001236 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:External Sales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Converting cancellations to new contracts, De/Re or Change of ownership with...