Functional Head: Training

3 weeks ago

Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

We are looking for an experienced **Functional Head: Training** to lead our training initiatives and enhance team performance in a fast-paced, rapidly expanding organisation.

**Key Responsibilities**:

- Develop and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) timeously.
- Ensure that all SETA & legislative reporting requirements are met both in terms of content and deadlines.
- Monitor all recoverable grants and ensure maximum recoverable grants are achieved as per the service level agreement with the relevant SETAs.
- Develop and implement training programs for restaurant staff at all levels, including general workers, cashiers, supervisors, and store managers.
- Lead a small training team and provide coaching for their development.
- Ensure consistent execution of brand standards, operational procedures, and customer service excellence.
- Identify training needs, create learning modules, and conduct workshops for employees.
- Monitor and evaluate training effectiveness, providing feedback and coaching to improve performance.
- Work closely with other departments and store management to align training strategies with business goals.
- Develop training programs to support career growth within the organisation.
- Stay updated on industry trends and best practices to enhance training methodologies.
- Experience in assessing training effectiveness and using data-driven insights to improve programs.

**Requirements**:

- ** 5+ years of experience,**preferably**in the QSR, food service, or hospitality industry, with at least 3 years in a Training Manager role.
- A certification in Training & Development, Instructional Design or Food Safety preferred.
- Strong knowledge of restaurant operations, customer service standards and food safety protocols.
- Excellent communication, presentation, and leadership skills.
- Ability to design and deliver engaging training programs using various methods.
- Strong analytical skills to assess training effectiveness and performance improvements.
- Familiarity with **Learning Management Systems (LMS)** and digital training tools.
- Proficiency in **Google Workspace** and **training software**.

**Competencies**:
**Strategic Thinking**:

- Aligns departmental goals with company objectives.
- Identifies growth opportunities and potential risks.

**Leadership & People Management**:

- Motivates and develops a high-performing team.
- Provides clear direction and resolves conflicts effectively.

**Decision-Making & Problem-Solving**:

- Analyses complex situations and makes informed decisions.
- Uses data-driven insights to solve challenges.

**Communication & Influence**:

- Clearly conveys ideas to stakeholders at all levels.
- Negotiates and persuades to drive initiatives forward.

**Operational Efficiency**:

- Streamlines processes to improve productivity.
- Implements best practices for optimal resource use.

**Financial Acumen**:

- Understands cost control, profitability, and return on investment (ROI).

**Change Management & Adaptability**:

- Leads teams through organisational or industry shifts.
- Embraces innovation and continuous improvement.

**Customer & Stakeholder Focus**:

- Understands customer needs and ensures service excellence.
- Builds strong positive relationships with internal and external stakeholders.

**Performance & Results Orientation**:

- Sets and monitors key performance indicators (KPIs).
- Ensures accountability for achieving business targets.

**Technology & Digital Literacy**:

- Leverages digital tools to enhance department performance.
- Keeps up with technological advancements in the industry.

**Closing date: 12 March 2025**

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