Area Manager:

2 days ago

Sandton, South Africa Woolworths Full time

Advert reference: woolw_000606
Advert status: Online
- **Position Summary**

**Industry**:Hospitality & Catering

**Job category**:Hospitality, Hotel, Catering, Tourism and Travel

**Location**:Sandton

**Contract**:Temporary

**Remuneration**:Market Related

**Introduction**

To inspire, develop and lead the NOW NOW stores within your area by achieving sales growth and profitability targets through delighting guests and ensuring that the customer is at the heart of everything we do. Ensuring that stores within your area’s operational activities are delivered through continuous improvement and exceptional customer service.

**Job description**

**Profitability and Revenue**

***
- Ensure stores within your area populates detailed reports on weekly, monthly, and annual basis pertaining to revenues and expenses.
- Ensure Head Office Marketing directives are implemented across the stores within your area.
- Ensure all Head Office policies and protocols are implemented and maintained maximising store profitability.
- Ensure store budgets set are maintained and within targets.

***

**Customer Service**
- Superior service and maximize customer satisfaction with stores.
- Address concerns with your store managers and discover lasting solutions while upholding customer satisfaction as the priority.
- Respond efficiently and accurately to customer complaints raised at Head Office within your area.
- Submits weekly customer service reports to Regional Managers and outcomes.

***

**Operations**

***
- Ensure managers maintain their store equipment /store look and image.
- Ensure store waste levels are within the prescribed levels set by Head Office.
- Ensure shrinkage policies and procedures are accurately adhered to at store level on daily /weekly basis.
- Ensure store operational Front and Back of House systems and processes prescribed by Head Office are implemented and maintained to maximise the customer experience within your area.
- Check daily access & movement of stock within your area.
- Ensures stores place relevant orders based on trade expectations and forecasts.
- Ensure stores hold adequate stock to ensure nil out of stocks.

**Adherence to Shopkeeping disciplines**

***
- Ensure stores within your area maintains all regulatory practices pertaining to compliance with health and safety regulations,
- Ensure stores within your area compliance with sanitation and safety regulations.
- Ensure stores within your area regularly review product quality.

***

**Minimise Shrinkage**

***
- Ensure store managers are following Security protocols pertaining to (e.g., CCTVs, G4S dropping, stock, random security & access)
- Identify and manage all shrinkage hotspots within the department and liaise with Head Office on how to mitigate shrinkage.

**People management**
- Ensure management organize shift rosters according to trade.
- Make sure all new recruits are trained on all practices and processes and signed off.
- Appraise Management performance and provide feedback to improve productivity.
- Ensure store managers manage HR processes - time sheets, leave planner, training schedules, rosters & transport.
- Ensure store managers manage HR Labour practices pertaining to employee recruitment, performance management, discipline, and work schedules.

**Minimum requirements**
- Strong interpersonal skills
- Excellent communication skills
- Ability to work independently.
- Able to manage and work in a team
- Able to effectively demonstrate product knowledge relative to job function
- Able to follow and adhere to processes, policies and procedures
- Able to communicate clearly and listen effectively
- High level of attention-to-detail
- Ability to work in a fast-paced environment
- Strong organisational skills
- Numerate

**JOB REQUIREMENTS**
- A matric certificate and relevant management experience are essential for this position.
- Hospitality diploma or degree an advantage.
- Minimum 3 years previous experience in an Area Manager role showing a proven track record in opening new stores/controlling stores within an area.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge,
- Previous experience with restaurant management software.
- Strong leadership and people management skills
- Acute financial management literacy

***

**ADDITIONAL CRITERIA**
- Experience in both front and back of house is essential.
- Strong track record of people management and development is essential.
- Able and flexible to work different shifts - Shift roster which may be changed to suit the needs of the operation.
- Weekends, evenings and Public Holiday workdays and times is mandatory.
- 6 day work week role.

**Woolworths is an equal employment opportunity company that is committed to inclusion and diversity

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