Customer Service Rep
3 days ago
Job Summary
The Customer Service Representative assures the correct and timely processing of orders from national and international customers. In this position you are working closely with customers, sales account managers (inside sales included), agents and internal departments, e.g. Purchasing, Planning, QC, Sales (inside Sales included), Shipping and Technical.
**Responsibilities**:
Order processing of all customer orders
Order processing within our ERP-system (JD Edwards), e.g. checking order details, order entry, x-references, order acknowledgement
Respond to customer requests for order changes, delivery status, document requests etc.
Customer complaints, e.g. organisation of replacement, return of goods
Coordination with internal departments
Issuing invoices and credit memos to customer
Loading invoices/credit memos on customer portals
Prepare daily OTIF report
Monitor recommits
Update order acknowledgement tracker
Maintain delivery notes
- Ensure all signed delivery notes are received from our transporter in a timely manner and are saved on the server
Ensure all physical/paper delivery notes are filed by month and stored in the archive room as a backup
Answer incoming calls on Sensient’s landline
Education & Experience
Matric Exemption (Grade 12) Certificate
A minimum of 5 years’ of professional experience in Customer Service/Sales Assistant, work experience in the food ingredients/FMCG/business-to-business is advantageous
Demonstrated ability to prioritise workload and handle multiple tasks in an effective manner
Excellent communication skills, experience in working both autonomously as well as in a team
High performance individual with a strong work ethic
Computer literate
Knowledge and/or experience in dealing within an ERP system, e.g. JD Edwards, Salesforce are an advantage
Knowledge of required documentation and logistics for exports is advantageous
Very good English language skills (fluent in spoken and written), other additional language proficiencies are an advantage
ABOUT SENSIENT TECHNOLOGIES CORPORATION
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.
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