Rep Ii- Customer Support Ops

2 weeks ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
What you will do

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling metrics

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep accurate records of customer interactions and process updates or dispute information on consumer files

Follow communication procedures, guidelines and policies

Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

**What You'll Bring**:
**TransUnion of US: Customer Service Representative (Rep II).**

**What We Offer**

TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.

**Who We Are**

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

**What you will do**
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough

**What you will bring**
- Proven customer support experience or experience as a client service representative. Experience in a contact-center environment is considered an asset but is not mandatory.
- Track record of over-achieving quotas
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)

**_Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. _**

**_#LI-JC1 _**

**Impact You'll Make**:
**What you will bring**
- Proven customer support experience or experience as a client service representative. Experience in a contact-center environment is considered an asset but is not mandatory.
- Track record of over-achieving quotas
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)

TransUnion Job Title

Rep II, Customer Support Operations

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