Product Documentation Specialist
7 hours ago
**Job Advert Summary**:
The purpose of this role is to own and manage certain personal lines products. Product specs will need to be created and maintained for the core products. Product documentation such as policy wording, underwriting clauses, customer communications and policy schedules will need to be developed, enhanced and maintained
All documentation must abide by legal and regulatory requirements (e.g. TCF, FSCA, FAIS, SAIA) and be accurate in terms of product benefits and limitations. Drive and assist in the strategy of moving towards fewer products in the personal lines space - as part of this strategy, draft product comparisons (T&Cs comparisons as well as limits and excesses comparisons). Draft and/or review consumer education and marketing material, such as brochure
**General Customer Experience enhancement**
Outputs required to achieve this responsibility
Draft and sign-off on consumer education material
Draft and/or review adhoc broker communications
Maintain awareness of changes in legislation in order to incorporate this information effectively into product documentation
**Product documentation**
Outputs required to achieve this responsibility
Thoroughly analyse and understand the product construct and value proposition of new or updated insurance products
**Product enhancement and maintenance**
***Outputs required to achieve this responsibility
Identify product enhancements based on market and internal research and competitor analysis
Look for ways to refine product architecture and product process to optimally deliver the customer value propositions
Ensure consistency with other in-house personal lines products
Draft proposals to refine product designs and supporting processes and submit for review by all stakeholders. Integrate feedback
Assist Training function with development or maintenance of training material and training delivery and approve training material
Assist with the single rating engine strategy, which will entail the mapping of product features and underwriting rules to those in the rating model
**Product migration**
Outputs required to achieve this responsibility
Drive and assist with migrating all policies onto one of the 3 core products
Thoroughly compare different products (policy wordings, schedules, limits and excesses) and document the differences in cover in an easy-to-understand format
**Required Knowledge and Experience**:
10 years' general insurance industry experience, such as in underwriting, or claims
5 years' experience in writing of product-related documentation, including specific experience in writing of non life (short-term) insurance policy wording
Experience in coordinating input from multiple stakeholders involved in developing insurance product-related documentation
Proven experience in the drafting or interpretation of documents which have a legal impact, e.g., contracts service agreements, policy terms and conditions
In-depth professional knowledge and experience in this specialised field
**Specifically**
Logical and technical thinker, who is able to contribute to the achievements of a complex business
Accuracy and excellent attention to detail
Excellent communication and interpersonal skills
Highly articulate with the ability to explain technical concepts
Excellent grasp of grammar and the English language, able to communicate and write in plain English, even when communicating complicated, technical concepts
A team player
Highly organized, with first class planning and delivery capabilities
Self-motivated, able to work on own initiative
Able to prioritise effectively and deliver with a strong focus on quality
Full understanding of the non-life (short-term) personal lines products, underwriting, exclusions and conditions of cover
High level of technical knowledge, including insurance principles and practice, and legal principles
The ability to create and adapt policy wording and ensure that intent of cover is correctly interpreted and can stand up to due process should it be challenged at any time
Highly proficient in the use of Microsoft Word. Proficient in the use of Microsoft Excel
**Educational Requirements**:
Matric with excellent English results
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