Administrator - Investigations

2 days ago


Midrand, South Africa Fidelity Services Group Full time

A vacancy exists for an Investigations Administrator at the Midrand Head Office, reporting to the Head of Investigations. The main purpose of this position is to provide co-ordination and administrative support as well as administrative tasks within the Investigations department.

**Minimum Requirements**:

- Grade 12
- Administrative/Post School Qualification will be an advantage
- At least 3-5 Years’ experience as an Administrator reporting to Senior Management
- Valid driver’s license with own reliable transport
- Ability to work extended hours as and when required
- Ability to travel as and when required.
- Clear criminal record and no pending cases
- Advanced Excel, MS Word and Power Point proficiency
- Above average verbal and written communication skills
- Ability to resolve conflict effectively
- Ability to handle work related stress and work effectively under pressure
- Ability to work independently
- Ability to meet strict deadlines
- Highly motivated and enthusiastic

**KEY PERFORMANCE AREAS - NOT TOTALLY INCLUSIVE**
- General office administration and administrative support to the Head of Investigations and team
- Co-ordination of appointments, diary management and client engagements/events
- Screening of telephone calls and taking of messages
- Minute taking at selected meetings and engagements
- Maintaining of strict confidential protocols regarding correspondence and communication
- Liaising at different levels internally and externally
- Act as Ambassador of the Head of Investigations office
- Consolidate management information and reports
- Compiling weekly and monthly reports
- Typing of documents, reports and preparation of presentations
- Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility
- Maintain Investigations Case Management System on daily and weekly basis
- Maintain filling system and document management, including archive
- Arrange travel and accommodation booking requests
- Maintain GreenFleet system relating to company vehicles.

**OTHER PERSONALITY ATTRIBUTES AND CORE COMPETENCIES**:

- Ability to maintain confidentiality and handle office matters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Above average report writing skills.
- Organising skills.
- Initiative skills.
- Time Management skills.
- Attention to detail.
- Team player.
- Self-development and that of others.
- Self-motivated & Independent operator.
- Delivery-orientated and deadline-driven
- Sensitivity to confidential matters is required
- High emotional intelligence (EQ) required.
- Professional interpersonal communication (written and verbal).
- Build relationships across the business.
- Ownership and accountability and decision-making skills.
- Able to function in an unstructured environment.

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._


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