Community Outreach Manager, Africa

3 weeks ago

Johannesburg, South Africa World Central Kitchen Full time

**Duration**: The Community Outreach Manager is a **two (2) year contract term** position with the opportunity for renewal, offering a unique chance to lead and shape WCK's responses.

This position reports directly to the Response Director during activations, and the Senior Manager while off activation.

**Preferred Location(s)**: Africa - Must live within one (1) hour of an international airport.- Lagos, Nigeria
- Nairobi, Kenya
- Johannesburg, South Africa

**Key Responsibilities**:
**Activation Management**
- Respond within four (4) hours notice to a disaster area to act as Community Outreach Manager, managing relief operations on the ground, or in rare cases, remotely.
- Lead and manage field teams specializing in community outreach and engagement. Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK’s North Star values.
- Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.
- Recruit, onboard, train and manage community outreach teams, including local hires and Corps members in the field.
- Consult on the scope of the response, and manage or implement community outreach operations.
- Provide regular updates on community outreach operations to the Response Director to ensure ongoing, transparent information sharing across the organization.
- Collaborate with all WCK departments on the ground, or remotely to support the needs of the activation.
- Ensure smooth transitions and complete handovers with other Activation Managers, and between Response Corps team members when rotating field teams through phases of the activation.
- Complete the After-Action Report process immediately following activation wind-down, collating and drawing learnings for process improvement.

**Community Outreach**
- Rapidly scout community needs in a disaster area to design the scope of the response, and ensure that food reaches beneficiaries as quickly and effectively as possible.
- Foster a collaborative environment with local populations; establish and nurture relationships with community members throughout the activation.
- Gather feedback from beneficiaries to understand evolving needs and changes on the ground. Utilize findings to recommend the scope of WCK support, including potential scale up or wind down strategies.
- Build and maintain relationships with community members to understand overall food needs, feedback on WCK performance, and other concurrent mass-feeding activities.

**Budgeting and Logistics**
- Work with the finance team and Response Director to share cost projections for community outreach operations, focusing on meal production and logístical needs.
- Collaborate with the procurement and logistics team to source materials and supplies efficiently and ensure timely delivery to affected areas.

**Personnel Management and Training**
- Recruit, train, and motivate diverse community outreach teams on activation, ensuring a high-performance culture aligned with WCK’s North Star.
- Provide leadership, mentorship, training and support to team members, promoting a culture of urgency, accountability, adaptability and continuous learning within the team.
- Address personnel issues on activations in real time, and provide regular performance feedback on Corps members.
- Support the recruitment of Corps members, and manage personnel effectively on the ground to foster growth and ensure a diverse pipeline of activation leadership.
- Identify professional development needs and gaps in team capabilities to arrange for appropriate training, and provide this feedback to relevant stakeholders for implementation.

**Community and Stakeholder Engagement**
- Build strong relationships with local communities first.
- Ensure the teams conduct outreach and engagement activities that contribute to WCK’s reputation as an effective, compassionate, and reliable relief organization.
- Represent WCK in the field, acting as an ambassador to beneficiaries, partners, and the media, as required.

**Requirements**:

- Ability to spend up to 70% of the time in the field. The typical duration of an activation is four (4) weeks, though timelines could be longer.
- Must live within one (1) hour of an international airport or be willing to relocate.
- Willingness and ability to travel frequently to remote and potentially hazardous locations within four hours notice.
- Bachelor's degree and/or equivalent preferred, or 5+ years of experience in management roles, preferably in fast paced, ever changing environments; including military, emergency response, culinary, humanitarian or event management settings.
- Experience leading, training and coaching large teams in challenging and rapidly changing environments.
- Ability to work independently with mínimal infrastructure and resources.
- Ability to work well with others and take directions to protect yourself and the

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