Call Centre Coordinator: Ethekwini
2 weeks ago
**Job Advert Summary**:
**Purpose of the position**
Provides oversight and supervision for case management in the PPPREV programme.
**Minimum Requirements**:
- Grade 12 or equivalent qualification
- Ability to work with spreadsheets
- Certificate in MS office
- 2-3 year’s work experience in data management
- Proficiency in English and isiZulu
- Drivers licence will be an additional advantage
**Duties and Responsibilities**:
- Receive and verify daily-submitted data tools and stationery (source documents) against the PrEP database.
- Ensure standardised and most up-to-date PrEP related tools and stationery is used for data collection
- Assist in developing or amending tools and stationery
- Ensure the DREAMS PrEP Case Management approach and process is followed and implemented
- Manage and support call centre agents to implement the PrEP Case Management process and all related steps and activities per client
- Ensure call centre agents are allocated targets p/day and their respective output and performance per day is tracked and recorded daily
- Manage daily call centre workflow to ensure all clients receive the appropriate contact and intervention as per the PrEP Case Management process
- Generate and review weekly PrEP client cohort lists
- Ensure GBV and other call centre related inquiries are fast-tracked and the necessary referrals made
- Supervise and support call centre agents to rectify any gaps/errors
- Ensure all hard copy programme registers, forms, documents are filed
- Support client home visits as required
- Verify all data thoroughly and help implement better ways to improve data quality
- Address all challenges and human errors with data capturing and reporting
- Support M&E unit with the management of the PrEP database
- Co present at the weekly PrEP case management meeting
- Conduct daily PrEP and PrEP Case Management reconciliations
- Ensure daily tracking and reporting against the PrEP Case Management process
- Provide consistent and reliable data reporting to management
- Compile weekly, monthly and quarterly data reports as directed
- Undertake and support in the routine analysis of programme data for programme improvement.
-
Sales Rep
3 days ago
eThekwini, KwaZulu-Natal, South Africa Measured Ability Group Holdings Full time**South Africa - KwaZulu Natal**, eThekwini Central (Durban / Pinetown / Umlazi)** **neg** **Our client in the FMCG Sector (automotive cleaning products, home care products) is seeking sales reps for Natal.** ***: - **Sales experience essential (not necessarily in FMCG)** ***: - **The ability to build relationships with clients in retails such as Ok,...
-
Dc Inventory Manager
6 days ago
eThekwini, KwaZulu-Natal, South Africa Measured Ability Group Holdings Full time**South Africa - KwaZulu Natal**, eThekwini Central (Durban / Pinetown / Umlazi)** **R 39 000 - R 40 000 Monthly (Medical Aid, Provident Fund + Bonus)** **Large retailer seeks an experienced Inventory Manager to manage and maintain accurate and reliable inventory both physically and systematically within their KZN Distribution Centre.** **Ensure...
-
Enorlled Nurse- Grade 1
2 days ago
eThekwini, KwaZulu-Natal, South Africa THINK TUBERCULOSIS & HIV INVESTIGATIVE NETWORK NPC Full timeTHINK is a non-profit organisation dedicated to improving the lives of those affected by TB and HIV. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care for over 100,000 people in KwaZulu-Natal and carry out cutting-edge clinical research that has already...
-
Call Center staff
2 weeks ago
Umhlanga Rocks, eThekwini Metropolitan Municipality, KwaZulu-Natal, 4320, South Africa FreeRecruit Full timeCall Center staff Needed At least one year call centre experience Ability to handle high volume work, prioritise and work under pressureKey duties –Handle inbound callsMaintain accurate records Operate relevant call centre system Generous basic plus comm and incentives. The post Call Center staff appeared first on freerecruit.co.za .
-
Professional Nurse
2 days ago
eThekwini, KwaZulu-Natal, South Africa THINK TUBERCULOSIS & HIV INVESTIGATIVE NETWORK NPC Full timeTHINK is a non-profit organisation dedicated to improving the lives of those affected by TB and HIV. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care for over 100,000 people in KwaZulu-Natal and carry out cutting-edge clinical research that has already...
-
Fitment Centre Manager
2 weeks ago
ladysmith, KwaZulu-Natal, South Africa The Recruitment Guy Full timeNEW EMPLOYMENT AVAILABLE Title: Fitment Centre Manager (Glass & Auto Fitment Centres) Area: Ladysmith Industry: Glass & Auto Fitment Centres Ref No.: TRG 2080 Salary: Market related TGP R450 000 R650 000 PA (Neg on industry exp) Start Date: Immediate / Negotiable Equity Requirement : Open to all designated groups but preference will be given to...
-
Community Liaison Officer
2 days ago
eThekwini, KwaZulu-Natal, South Africa THINK TUBERCULOSIS & HIV INVESTIGATIVE NETWORK NPC Full timeTHINK is a non-profit organisation dedicated to improving the lives of those affected by TB and HIV. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care for over 100,000 people in KwaZulu-Natal and carry out cutting-edge clinical research that has already...
-
Gap Core Servicing Consultant X3
4 weeks ago
KwaZulu-Natal,, South Africa Kaelo Full timeKaelo’s job vacancy, Career and Recruitment Job title : Gap Core Servicing Consultant X3 jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries KEY OUTCOMES (not limited to) Level 4 and 5 process elements Manage incoming queries and outbound responses...
-
Research Coordinator
4 weeks ago
KwaZulu-Natal, Durban, South Africa Mancosa Full timeMancosa’s job vacancy, Career and Recruitment Job title : Research Coordinator – Masters jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 20, 2024 Quick Recommended Links Jobs by Location Job by industries CORE FUNCTIONS: PROCESSING OF PROPOSAL SUBMISSIONS: Maintain and update the Comprehensive spreadsheet throughout the...
-
Facilities Manager
4 weeks ago
KwaZulu-Natal, Pietermaritzburg, South Africa Excellerate JHI Full timeExcellerate JHI’s job vacancy, Career and Recruitment Job title : Facilities Manager – Pietermaritzburg jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Main purpose / objective of the position: Inspection of buildings, management and control of...
-
Operations Manager
4 weeks ago
KwaZulu-Natal, Richards Bay, South Africa Excellerate JHI Full timeExcellerate JHI’s job vacancy, Career and Recruitment Job title : Operations Manager – Richards Bay jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Richards Bay Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Main purpose / objective of the position: Inspection of buildings, management and control of service-...
-
National Operations Manager
4 weeks ago
KwaZulu-Natal, Durban, South Africa Aspen Pharma Group Full timeAspen Pharma Group’s job vacancy, Career and Recruitment Job title : National Operations Manager – Coastal (KwaZulu -Natal) jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries OBJECTIVE To achieve national sales targets by effectively leading, managing,...
-
Tour Consultants Durban
2 weeks ago
Durban, eThekwini Metropolitan Municipality, KwaZulu-Natal, 4057, South Africa FreeRecruit Full timeLeading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal...
-
Mgr-Accounting_SA
4 weeks ago
Ethekwini, South Africa Protea Hotels Full timeJOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience • 4-year...
-
Receptionist - Durban
4 weeks ago
KwaZulu-Natal, Durban, South Africa Bidvest Tank Terminals Full timeBidvest Tank Terminals’s job vacancy, Career and Recruitment Job title : Receptionist – Durban jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 19, 2024 Quick Recommended Links Jobs by Location Job by industries Job Advert Summary BTT Durban has a vacancy for a Receptionist to perform switchboard facilities in a...
-
Merchant Solutions Sales and Service Consultant
4 weeks ago
KwaZulu-Natal, South Africa Bidvest Bank Full timePrimary Purpose Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, Inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors,...
-
Operation Team Lead
6 days ago
Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape - International, South Africa LIGADATA Full timeJob Overview:In this role, you will supervise the staff, day-to-day activities, and technical staff operations. Manages and reports relevant key performance indicators. Regularly directs the work of at least three or more full-time employees. Duties & Responsibilities:Provide top-level technical support, including problem resolution, change implementation,...