Telemarketing Day Team Leader: Insurance

3 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:18149**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Head Office**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Telemarketing Day Team Leader**
***
**An exciting position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.**

**Your responsibilities would include**:

- Driving productivity and managing efficiencies and possible non-compliance to legislative requirements of the team in line with the departmental requirements.
- Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
- Effective management of individual agents to ensure optimum people productivity by adhering to the relevant people management processes.
- IR, coaching and extensive reporting of the team they manage
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
- Completion of administrative tasks timeously & accurately.
- Completing the onboarding process, sign-on and related administrative duties
- Facilitate new intake training sessions, as well as existing staff upskilling and refresher training
- Reviewing and updating of SOP’s and learning material
- Consistent focus & improvement of client service delivery.
- Matric qualification
- Management related qualification with 2 years management experience [advantageous]
- Part or full qualification that is recognized by the Financial Services Board
- RE5 Financial Services Board Qualification [advantageous]
- Relevant sales and insurance industry experience [advantageous]
- To be computer literate [MS Office & Intermediate Excel]
- Ability to work independently as well as within a team dynamic
- To be highly driven & motivated and be willing to commit to continuous learning
- Excellent communication skills [verbal, written & interpersonal]
- Strong analytical & numerical ability
- High attention to detail & ability to effectively problem solve
- To influence & persuade the relevant stakeholders
- To meet deadlines/targets in a pressurised environment

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