Reservations Co-ordinator

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

A Reservations Coordinator is sought to organize and manage this Reservations department’s day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinator is also the liaison between hotels, reserves and guests.

**DUTIES AND RESPONSIBILITIES**
- Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
- Answering questions about company policies, procedures, and services internally & externally.
- Reviewing and updating reservation data according to the departmental standards on the PMS/Computer
- Responsible for updating/maintaining necessary database and spreadsheets
- Updating records of guest checkouts and billing charges
- Handle all special requests from guests in a professional and efficient manner
- Generate daily, weekly, and monthly reports as needed
- Cross-train in other areas of the department to provide coverage during peak periods or absences
- Assist with general reservations and booking enquiries when needed
- Perform other duties as assigned
- Posting of payments and updating of invoices
- Updating the PMS when the deposit is posted
- Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow-up trace for the reservations agent when the balance is due
- Assisting with visa letters
- Update the revenue board on a weekly basis
- Running end of day for specific properties
- Releasing of allocations **Daily quality checks for arrivals**:

- Merging of profiles
- Ensuring profiles are correct and updated
- Sharing weekly program with the arrivals where applicable
- Assist with follow-up on OTA payments
- Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
- Obtaining arrival details where needed
- Following up on final reservations details
- Processing and submitting refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
- Cross-reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
- General admin duties on behalf of the reservations team
- Assist with reservations-related PM accounts

**REQUIREMENTS**:

- Quality focused
- Energetic and friendly personality
- A positive and professional attitude
- Previous Hospitality experience is required
- Exceptional time management, communication skills, and customer service
- Opera experience is essential
- Meticulous attention to detail, proven administration and exceptional organizational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem-solving.



  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 21-Feb-2023 - Location: Cape Town A 5* Luxury Hotel seeks an experienced Groups & Events Co-Ordinator Groups Reservations experience, Events Co-Ordinating or Reservations experience required Events Co-Ordinating experience within a 5* establishment Manage a small team Work alongside the Operational team Ability to upsell & understand...


  • Cape Town, South Africa The Royal Portfolio Full time

    The Sales Co-ordinator’s core focus it to support the work of the Sales team - to facilitate sales trips, business meetings, inbound visits from travel agents and operators, etc. This vital position in our Head Office requires strong attention to detail, excellent verbal and written communication, and relationship building at the highest level, all in...

  • Assets Co-ordinator

    7 days ago


    Cape Town, South Africa Engen Full time

    **Purpose of the Job**: - To provide administration support across the asset team and assist in the managing co-ordinating related projects to ensure that assets are correctly accounted and controlled in order to contribute to Retail objectives. **Who you are**: - You are a team player - Business etiquette - Vigilant for potential risks - Organized...


  • Cape Town, South Africa Engen Full time

    **Purpose of the Job**: - To co-ordinate and support the Learning/ Leadership and Development programmes, projects, initiatives and activities in support of strategic leadership development and employee capability **Who You Are**: - You are a negotiator - You have built formidable relationships - You are an expert at data analysis - You are a passionate...

  • Revenue Co Ordinator

    4 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Reservations and Revenue experience


  • Cape Town, South Africa Proactive Recruitment Full time

    Our client based in Cape Town specialise in private villa rentals, offering an extensive array of handpicked properties. Their focus is luxury villas and other beautiful properties located throughout Southern Africa and they are looking for an experienced Reservations Consultant to join their team.Reservations and Guest Relations:Assisting with...


  • Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Reservations Agent

    4 weeks ago


    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...


  • Cape Town, South Africa TDC&Co Full time

    For local and international clients in the retail sector, **TDC&Co **is the leading South African design agency that conceptualizes, design, and build spaces that really work. **TDC&Co** has enjoyed 28 years of growth and lists South Africa’s biggest and most prestigious retailers amongst its clients, past and present, including The Foschini Group,...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **LUXURY CAPE TOWN HOTEL SEEKING GROUPS & RESERVATIONS CO-ORDINATOR** - 2-3 years’ experience in Reservations - 4 star or 5 star environment preferable - Sound understanding of Reservations and Front Office operations - Good Computer literacy in MS Office programs and extensive knowledge of Opera PMS and MARSHA - Strong interpersonal and communication...


  • Cape Town, South Africa Newmark Hotels Full time

    Reports to : Digital Content Manager Portfolio: All Hotels and Lodges in Newmark Portfolio Key Responsibilities : SCOPE AND PURPOSE OF JOB Support the Digital Content Manager in the day to day running and management of the Newmark Hotel & Reserves Social Media portfolio. Create and organize content across a range of social media profiles for different...

  • Assistant Wedding

    7 days ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED**: - Grade 12 - Hotel, Food and Beverage or Events Diploma - 2 years Wedding / banqueting reservations and operations experience in a 4* or 5* Hotel. - Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel and Sales and Catering - Sound business acumen/Ability to interpret...


  • Cape Town, South Africa CAD4ALL Institute of Applied Architecture Full time

    **Job description** **Key responsibilities and duties**: - In collaboration with Operations and business development this position is jointly accountable for_ - Provide administrative and schools coordinate support to a team of academic management - Co-ordinate, book and complete tours/workshops on behalf of institute - Manage client base lifecycle from...

  • Foundation Phase Head

    4 weeks ago


    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro, we care.**: **Foundation Phase Head**: **Curro Century City** **Vacancy Reference: 16386**: Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join **Curro Century City** as a **Foundation Phase Head** to start **on 01 August 2023** **What...


  • Cape Town, South Africa TMT Services & Supplies Full time

    **POSITION**: **RESPONSIBILITIES**: - Manage the CEO’s calendar and schedule appointments, meetings and conference calls. - Managing day-to-day tasks and schedules - Co-ordinate domestic and international travel arrangements including Visa’s, flights, accommodation and transportation. - Prepare and arrange materials for meetings, presentations and...


  • Cape Town, South Africa Protea Hotels Full time

    POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room...


  • Cape Town, South Africa Switch Full time

    Office Management duties - Answering external calls and transferring to relevant people daily (all reception calls are diverted to mobile device). - Manage stock of office supplies and groceries: i.e. attain quotes, submit for approval, place orders, co-ordinate paperwork for payment. - New starter orientation Welcome desk set up - Request welcome design...


  • Cape Town, South Africa Engen Full time

    **BAND:EL - Cape Town**: **Purpose of the Job**: Manage and ensure regular and economic sourcing & supply of finished bulk product to South Africa and neighbouring countries (BLNS) and develop system plus trading business to optimize on logistics/economics in co-ordination with Enterprise Optimization and Supply.Manage and ensure regular and economic...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24067150 **Job Category** Reservations **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Revenue Assistant

    4 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Scope and purpose of job** To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all...