Customer Service Administrator

1 month ago


Durban, South Africa Liebherr-Africa (Pty) Ltd Full time

Administrative and organizational Support of Technical Advisor’s and Team Leader

− Support of Technical Advisor and Team Leader

− Handling of customer requests within the range of customer service

− Booking and invoicing of service and warranty orders and follow up

− Monitoring of debtor’s accounts and active collection of outstanding invoices together with all accounts department

− Support of Technical Advisors and Team Leader

− Administrative and organisational duties within the Service department

− Coordination and organisation of service offers and orders within a market suitable time period, ensuring customer’s satisfaction.

− Responsibility for the support of the service department and service engineers

− Processing of timesheets, technicians, apprentices

− Correspondence with HQ

− Handling of enquiries

− Organisational clarification in regard to services and/or offers

− Preparation of quotations and service proposals, including preparation of Offer Letters

− Checking and processing of supplier quotations, invoices and payments together with the accounts department

− Creating Purchase orders for Suppliers

− Follow-up for quotations and evaluation of reasons for not received orders

− Booking and invoicing of service and warranty orders and follow up

− Creating sales invoices, and Completion Letters

− Compiling of invoice supporting documents in co-operation with the Customer Service Coordinator

− Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department

− Utilization statistics

− Working according to rules with internal software

− Preparation of customer data (enquiries, orders) as required (like crane serial number, deliver address, etc.) for Team Leader

Minimum 3-4 years related experience and/or training; or equivalent combination of education and experience.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 3 years (required)

Application Deadline: 2024/12/20
Expected Start Date: 2025/01/02



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