Customer Service Administrator
1 month ago
Administrative and organizational Support of Technical Advisor’s and Team Leader
− Support of Technical Advisor and Team Leader
− Handling of customer requests within the range of customer service
− Booking and invoicing of service and warranty orders and follow up
− Monitoring of debtor’s accounts and active collection of outstanding invoices together with all accounts department
− Support of Technical Advisors and Team Leader
− Administrative and organisational duties within the Service department
− Coordination and organisation of service offers and orders within a market suitable time period, ensuring customer’s satisfaction.
− Responsibility for the support of the service department and service engineers
− Processing of timesheets, technicians, apprentices
− Correspondence with HQ
− Handling of enquiries
− Organisational clarification in regard to services and/or offers
− Preparation of quotations and service proposals, including preparation of Offer Letters
− Checking and processing of supplier quotations, invoices and payments together with the accounts department
− Creating Purchase orders for Suppliers
− Follow-up for quotations and evaluation of reasons for not received orders
− Booking and invoicing of service and warranty orders and follow up
− Creating sales invoices, and Completion Letters
− Compiling of invoice supporting documents in co-operation with the Customer Service Coordinator
− Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department
− Utilization statistics
− Working according to rules with internal software
− Preparation of customer data (enquiries, orders) as required (like crane serial number, deliver address, etc.) for Team Leader
Minimum 3-4 years related experience and/or training; or equivalent combination of education and experience.
**Job Types**: Full-time, Permanent
**Education**:
- Diploma (required)
**Experience**:
- Customer service: 3 years (required)
Application Deadline: 2024/12/20
Expected Start Date: 2025/01/02
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