Death Benefit Administrator

3 weeks ago

Cape Town, South Africa Paqueta Personnel Full time

My client, a leading and well-known company based in Woodstock is requiring an experienced Death Benefit Administrator to join their team.

The Death Benefit Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between the employer and the Fund.

The duties include processing of death claim payments, requesting information, investigating death claims, presenting death claims to death benefit sub-committee, responding to queries and assisting families, the Contributions team, Claims team, employer and external service providers.

**Requirements**:

- Grade 12
- Death claim process
- Good verbal and written communication skills
- MS Excel intermediate level, use formulas and macros

**Experience**:

- Minimum 4 years employee benefits administration experience
- Thorough knowledge of Section 37C of Pension Fund Act
- A solid knowledge of related legislation
- MS Outlook experience, use of reminder, calendar, create subfolders
- Experience in handling administration queries
- Methodical and meticulous.
- A self-starter who can work independently with mínimal support but who can also work in a team environment.
- Able to work in a high pressurised environment

**Key Responsibilities**:

- Perform all death claims related activities which include - claim processing, investigate death claims, responding to claims related queries and complaints.
- Application of fund rules, policies, legislation, administration procedures and the service level agreement when processing
- Liaise with employer, beneficiaries, and service providers.
- Oversee and reconcile the nil contributions
- Attend to the fund central mailbox and respond to queries within SLA.
- Any other duties as determined by business needs and participate in all organizational events as required.

**RECORD KEEPING AND FILING**
- Record all appropriate member notes on member's record.
- Ensure the bank details are accurately captured onto the member's record and verified by the bank.
- Collate all relevant documents in the required format and submit for final submission

**QUERY RESOLUTION**
- Assist the Contributions team, Claims team, employers and external service providers to resolve queries.
- Follow through and provide client with on-going feedback until query is resolved.
- Support a positive and responsive climate for client query resolution.
- Perform all claim related activities which include claim processing cycle, attending to queries and complaints.
- Communicate with beneficiary fund administrators and provide relevant information within SLA

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